Technology Solutions Co-op, Personal Insurance - Winter 2027 Co-op/Intern

Definity Insurance Company • Waterloo, ON

1h • Hybrid

About The Position

This co-op placement offers rewarding work and real-life experience at Definity, where contributions, creativity, and energy are valued. The role involves supporting strategic goals and utilizing skills in a supportive team environment. Definity is a company that cares for its people, including co-ops, and has a history of significant achievements.

Requirements

• Currently pursuing or recently completed a university degree or college diploma in Computer Science, Technology, Business, or a related field (or equivalent experience)
• Strong practical familiarity with generative AI tools—specifically Microsoft Copilot and Gemini and Claude —including prompt engineering basics and a clear understanding of their corporate capabilities and limitations
• Self-driven, able to move tasks & requests forward independently and with personal accountability
• Detail-oriented team player and excellent collaborator, able to both lead & participate to develop solutions with strong customer focus
• Strong communication skills (written and verbal) in a professional environment
• Strong technical aptitude and desire to learn new systems (e.g., Guidewire)
• Adaptive and agile, able to rapidly pivot your efforts between multiple priorities as business needs change to provide value to our customers

Nice To Haves

• Previous experience working in a technology solution environment is an asset
• Previous experience working in an Agile/Scrum environment is an asset
• Proficient in MS Office 365 (Word, Excel, PowerPoint) and MS Teams is an asset
• Experience with JIRA, Confluence and ServiceNow is an asset

Responsibilities

• Liaise with technology and business partners to identify and define problem statements and objectives to achieve desired customer outcome
• Create and maintain new and existing intake requests through JIRA & ServiceNow
• Provide quarterly strategic planning support and consolidate support requests
• Create and maintain updates of executive PowerPoint presentations
• Chair meetings, take & distribute minutes to all team members and stakeholders
• Chair and organize Community of Practice lunch and learns
• Chair scrum/agile ceremonies within the Platform Engineering teams
• Monitor service dashboards and keep Technology Business Partners apprised of any emerging issues as they arise that may impact customers
• Assist in quality engineering tasks as needed
• Collaborate with Technology Delivery Partners in the management of release management tickets
• Consolidate and manage team confluence pages

Benefits

• Meaningful work forwarding our purpose of building a better world by helping our clients and communities adapt and thrive in their hardest times of need.
• Culture of accountability, empowerment, and collaboration.
• Opportunities to support personal and professional growth through real-life experience and unique learning opportunities.
• Opportunity to join our employee groups - focused on women's empowerment, LGBTQ+, anti-racism and cultural equity, and environmental activism
• Determined to create positive change for our environment, our people, and our communities, now and in the future. Check our ESG work [https://www.definityfinancial.com/sustainability/default.aspx]!

What This Job Offers

• Career Level: Intern
• Education Level: Associate degree