Fabick Technology Shop Technician

Fabick Cat • Town of Washington, WI

8h • Onsite

About The Position

The Technician is an Authorized Service Provider. Technicians should have an educational background in electronics, soldering skills, the ability to work in a small team, and be self-motivated. The technician is responsible for performing all duties related to the repair of products and systems sold within the Fabick Technology Services dealership. This will include but not be limited to customer communications, estimating cost of repairs prior to servicing, phone technical support, and training colleagues. The Technician is accountable for delivering quality repairs on time at a profit. Customer satisfaction is the key component of the Technicians success. The Technician reports directly to the Operations or Service Manager.

Requirements

• Minimum (2) year technical diploma or certificate in related field.
• Comfortable with resolving customer issues and complaints required.
• Critical thinking, troubleshooting, general people, and customer service abilities required.
• Strong written and verbal command of the English language.

Nice To Haves

• Experience in servicing GPS, laser and optical products is preferred
• Experience with Trimble Heavy Civil Construction products preferred.

Responsibilities

• Perform quality bench service repairs on products sold by Fabick Technology Services.
• Assist in the development, documentation, and maintenance of service processes.
• Comply with routine reporting requirements.
• Establish, implement and maintain necessary reports, records, controls and procedures to assure compliance with company and OEM requirements. Document equipment preparation, installation, troubleshooting, and repairs in the company software. Provide feedback and improvements based on company and customer needs.
• Responsible for developing and maintaining good customer relations and continuing to build the company image. Resolves customer complaints as soon as possible. Treats customers fairly, friendly and courteously. Assures customer contacts are made on a timely basis and in a business-like manner.
• Assist in repair request management and loaner inventory.
• Assist field technicians with troubleshooting as needed.
• Perform installations and system repairs/upgrades in the field as needed.
• Perform other miscellaneous duties as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees