Technology Services Technician

MarketStar • Ogden, UT

1d • Onsite

About The Position

MarketStar IT team currently has an opportunity available for a Technology Services Technician. The Technology Services Technician will be responsible for managing support phone calls and emails. He/she will work effectively with end-users and clients to provide timely solutions to service issues and requests in a courteous manner.

Requirements

• Pursuing IT Help Desk certifications such as (A+, Net+, Security+)
• Working knowledge of current Windows OSs and Microsoft Office Suites preferred
• Knowledge of TCP/IP, wireless networks, LAN, WAN, virus protection, email functionality preferred
• Interest in learning active directory, file servers, and tape backups
• Self-motivated with the ability to follow through on projects in a timely manner
• Professional demeanor; good customer service skills in person and on the phone
• Excellent verbal, writing, and technical writing skill
• Excellent problem-solving and organizational skills
• Must be able to sit in front of and operate a computer for prolonged periods of time

Responsibilities

• Respond to support phone calls and emails from employees and clients
• Track, log, and trend issue resolution using Helpdesk ticketing system
• Troubleshoot customers’ technical issues in person and on the phone
• Repair and troubleshoot hardware and network connectivity issues
• Remove old equipment and perform data migration to new machines
• Manage inventory and track assets
• All other duties as assigned by IT management or the Support manager

Benefits

• Structured learning and career development programs
• Mental health program
• Generous Paid Time Off policy
• Paid medical leave
• Child/Dependent care reimbursement
• Education reimbursement
• 401k match, hardship loan program, access to financial wellness advisor
• Comprehensive healthcare coverage including medical, dental, and vision

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed