Technology Services Manager

Kitsap 911•Bremerton, WA

7d•Onsite

About The Position

The Technology Services Manager oversees and manages the staff and operations of Kitsap 911's radio and computer systems (including on premise, remote, and cloud based technologies), AI Solutions, E911, telephones, facilities, and project management. This position is responsible for complex technical program management. The Technology Services Manager develops and reviews the recommended annual Kitsap 911 technology budget, and is a key member of the Kitsap 911 Management team, including duties such as identifying workplace and employee related issues and assisting with developing contract negotiation strategies and positions. The incumbent leads a team of employees, including directing work, identifying and prioritizing projects and responsibilities, teaching and training, assessing and correcting employee performance issues, including taking disciplinary action if needed. The Technology Services Manager briefs the Executive Director and the Kitsap 911 governing board as needed on all technology matters, and assures satisfactory service to the public and user agencies. The successful candidate will demonstrate visionary leadership, management and effective team building to ensure reliable, innovative service with focus on responsive customer service to Agency staff, member agencies and stakeholders. The Technology Services Manager position requires a varied work schedule to accommodate the needs and demands of a 24/7 public safety organization and is predominantly an in-person position. Work is performed with independent judgment, accountability for the team’s goals and objectives, and general responsibility for meeting objectives and the economics of the technical services infrastructure.

Requirements

Possess a ready and dependable means of transportation.
Possess a private telephone line with 24-hour availability (can be a cellular phone).
Successfully pass each part of a multi-phase pre-employment examination, which may include medical/fitness, drug test, and psychological examinations as well as a criminal background check that includes a national fingerprint check through law enforcement.
Submit official transcripts from an accredited school or technical school, or proof of completion of specific training, education, or certification if education is being used as a qualifying equivalent, or if jobs require specific certification.
Demonstrate initiative and good judgment.
Communicate efficiently and effectively both orally and in writing using tact, patience and courtesy.
Work calmly and effectively with other staff, as well as instill confidence that problems are identified and solutions will be found and executed timely.
Skillfully build consensus and arrive at resolution among a diverse group of individuals.
Skillfully navigate and manage multiple simultaneous projects.
Bachelor's degree or higher in computer science, information technology management information, business administration, or related field AND seven (7) years related experience that includes at least two (2) years in a management level position and two (2) years of supervisory experience; or any equivalent combination of experience and education which provides the applicant with the desired skills, knowledge and ability required to perform the work.

Nice To Haves

Professional IT certification
Background/experience that clearly demonstrates successful project management on a department or system-wide level.
Experience working at a 911 center or other public safety agency is preferred.

Responsibilities

Identifies goals and initiatives to maintain systems current with trends and developments while staying abreast of advances in technology, enhances or upgrades systems or equipment.
Oversees installs, updates, and hardware and software maintenance throughout Kitsap 911, and may make upgrade and enhancement recommendation to Kitsap 911's user agencies.
Facilitates teamwork and morale among Technology Services employees, as well as within the agency as a whole.
Fosters and maintains an environment of intentional culture within the agency.
Manages large, complex projects, including planning, overseeing and leading from ideation through to completion.
Provides technical advice to staff on systems, software, and hardware and data communication.
Directly communicates and negotiates with third party technical vendors and support.
Develops, evaluates and responds to Requests for Proposal (RFP), Requests for Information (RFI), and Request for Qualifications (RFQ).
Assures that Kitsap 911 is in compliance with federal, state and local system security requirements.
Prepares, recommends, reviews, and justifies the agency's technology budget, based upon agency needs and goals.
Analyzes the cost/benefit of software updates and/or hardware changes, as well as the impact of changes on existing software and hardware.
May make presentations about system capabilities and future needs, including budget impact, to staff within the agency and to user agencies and to Kitsap 911's governing board.
Recruits and selects staff, provides training to staff, evaluates overall employee and unit effectiveness and responsiveness, and implements strategies to improve both individual and unit productivity, efficiency, and to maintain the integrity of systems.
Manages in-person, hybrid, and fully remote staff members.
Communicates effectively with staff at all levels, and maintains collegial, productive working relationships with all staff.
Attends and chairs various meetings; serves as management representative at meetings, on committees and during contract negotiations, as required.
Exercises patience and tact when communicating the needs or objectives of the unit both within the Technology Services Unit and with staff less well versed in all aspects of Kitsap 911's technology environment.