Technology Services and Security Intern

Oklahoma State University Foundation • Stillwater, OK

7d

About The Position

VISION: Transform the university through the power of generosity. MISSION: Unite donor passions with university priorities to elevate the impact of Oklahoma State University. DEPARTMENT PURPOSE: The Technology Services and Security team contributes to the mission by providing secure, reliable, and innovative technology solutions and services to the Oklahoma State University community in order to maximize its strategic fundraising capabilities. PRIMARY PURPOSE: The Technology Services and Security Intern provides and maintains equipment and technology which allows staff to quickly and efficiently cultivate philanthropic support for OSU from donors. KEY AREAS OF FOCUS: Technical Support & Troubleshooting (50%) Assist users by monitoring the ticket queue and responding to general support for tickets. Provide hands-on support for common hardware and software issues. Perform routine updates to operating systems and software to maintain system security, stability, and performance. General Support (30%) Provide hands-on support for hardware setup and relocation. Installing printers, resolving common printer issues, and general printer maintenance Assist with decommissioning computers and peripherals. Documentation (20%) Create and update user guides, FAQs, and internal documentation. Document processes and procedures. Other duties as assigned.

Requirements

• Currently enrolled in college with an emphasis in Information Systems, Computer Science, Computer Engineering, or equivalent bachelor’s degree program.
• Academic or practical experience with Microsoft Windows desktop operating systems, including software installation and configuration.
• Basic understanding of PC hardware repair.
• Intermediate knowledge of common PC applications including Microsoft Outlook, Teams, Excel, and Word.
• Aptitude for critical thinking, analysis, and troubleshooting.
• Attention to detail.
• Cooperative attitude with a desire to learn.
• Ability to maintain a professional and courteous demeanor at all times.
• Proven sense of humor and ability to have fun.

Nice To Haves

• Experience with Apple products (iPad, iPhone, MAC)

Responsibilities

• Assist users by monitoring the ticket queue and responding to general support for tickets.
• Provide hands-on support for common hardware and software issues.
• Perform routine updates to operating systems and software to maintain system security, stability, and performance.
• Provide hands-on support for hardware setup and relocation.
• Installing printers, resolving common printer issues, and general printer maintenance
• Assist with decommissioning computers and peripherals.
• Create and update user guides, FAQs, and internal documentation.
• Document processes and procedures.
• Other duties as assigned.

What This Job Offers

• Career Level: Intern
• Number of Employees: 1-10 employees