Technology Service Technician II - Information Technology

Hard Rock Hotel & Casino Ottawa•Tejon, NM

6d•Onsite

About The Position

Under the direction of the IT Service Technician Manager, incumbent is responsible for the diagnosis, installation, repair and preventive maintenance of PC’s hardware and software related issues.

Requirements

High School Diploma or equivalent required.
A minimum of three (3) years experience in computer hardware support and maintenance required.
Must possess or acquire A+ certification in the first 12 months of employment.
Technical knowledge of XP/2003/Windows7/ 2008 environments (Installation, Configuration and Troubleshooting) required.
Knowledge of Active Directory and current protocols TCP/IP, WINS, DHCP and DNS required.

Nice To Haves

An Associate’s Degree in a computer-related discipline is preferred.
Equivalent technical training and certification may be considered.
Experience with Ghost Imaging, Iseries, and Blackberry devices is a plus.
Experience and training with PC and peripheral care and maintenance.

Responsibilities

Install, troubleshoot and optimize user desktops and laptops, including: Hardware and Software issues.
Troubleshoot network connectivity issues and install/re-install cable as necessary.
Provide basic network administration support including user account maintenance, password management.
Provide assistance with the rollout of system hardware and software upgrades and patches as those requirements arise.
Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
Collaborate with the Business Analyst, System and Network administrators to ensure efficient operation of the company’s desktop computing environment.
Assist in ensuring that customer requests via the ticketing system are managed to closure.
Maintain a clean and organized work area as directed.
Perform administrative tasks as may be required by local and corporate policy.
Manage replacement spares through RMA programs to insure maximum hardware availability and minimum down time related to maintenance issues.
Perform a variety of tasks as required by sister properties.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication.
Ensure prompt and discreet notification to management and/or the Ethics Hotline of any observation of illegal acts or internal ethics violations.
Perform other duties as assigned.