Technology Service Specialist - Assistant Vice President

Deutsche Bank • Jacksonville, FL

7d • $78,000 - $120,500 • Hybrid

About The Position

As a technical member of the Managed Middleware Platform team, you will be responsible for ensuring the stability, availability, and resilience of enterprise messaging, IBM MQ and Solace platforms that support Deutsche Bank's global business operations. You will drive incident, problem, and change management, ensuring critical services and data flows are delivered reliably and within SLA commitments. Working closely with application, infrastructure, and business teams, you will proactively identify and mitigate operational risks, enhance platform performance, and support large-scale technology transformation initiatives. Through automation, observability, and SRE best practices, you will help improve operational efficiency, reduce toil, and strengthen the reliability of mission-critical platforms that power the Bank's digital ecosystem.

Requirements

• Several years of experience supporting IBM MQ and Solace technologies, with strong expertise across messaging infrastructure, including networks, UNIX/Linux, and storage platforms
• Deep understanding of MQ and Solace architecture, including queue managers, channels, clusters, message brokers, queues, topics, VPNs, and access controls
• Proven ability to troubleshoot complex messaging issues, including connectivity failures, queue backlogs, message loss, and performance bottlenecks
• Strong analytical and automation skills with hands-on experience in Python, UNIX/Linux Shell, and Perl scripting to streamline operations through APIs and self-service tools
• Extensive experience providing IT support within financial services, partnering with stakeholders and cross-functional teams to deliver reliable messaging services and operational excellence

Nice To Haves

• Strong understanding of UNIX/Linux and network infrastructure, with the ability to troubleshoot performance, connectivity, and firewall-related issues
• Experience supporting high availability (HA), disaster recovery (DR), failover testing, and platform resilience initiatives
• Proven ability to diagnose and resolve complex system issues, including high load, network latency, and service disruptions
• Hands-on experience supporting cloud-based infrastructure, automation, and integration services within hybrid environments
• Strong communication and stakeholder management skills, with a proactive, self-motivated approach and experience collaborating across global teams

Responsibilities

• Troubleshoot and resolve complex production issues to improve platform stability, performance, and availability
• Review and validate application and platform changes, ensuring risks are identified and appropriate controls and documentation are in place
• Develop and enhance monitoring, alerting, and observability capabilities to maximize platform performance and uptime
• Lead incidents, problem, and post-mortem activities, driving root cause analysis and continuous improvement across support processes
• Ensure critical data feeds and messaging services meet SLAs while maintaining high availability of business-critical functions
• Collaborate across global teams and support operational responsibilities, including escalation management, disaster recovery coordination, and delegated ITAO/CSM activities

Benefits

• A hybrid working model, allowing for in-office / work from home flexibility
• generous vacation, personal and volunteer days
• Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
• Competitive compensation packages including health and wellbeing benefits
• retirement savings plans
• parental leave
• family building benefits
• Educational resources
• matching gift and volunteer programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed