Elan Sr. Technology Relationship Manager

U.S. Bank • Brookfield, WI

4d • $134,280 - $164,120 • Hybrid

About The Position

The Elan Strategy and Integration team within U.S. Bank’s, Payments: Consumer and Small Business division has three functions: Partner Integrations, CRM (Salesforce) Enablement, API Product Management. In this exciting opportunity you will be an integral part of the Partner Integrations team ensuring our Financial Institutions are successfully set-up to connect to U.S. Bank and their successful implementation of Connectivity Solutions (SSO,APIs, SDKs, File set-ups) that enhance the cardmember experience that differentiates our B2B partners from their competitors. We are seeking a detail-oriented and client-focused Partner Integration Implementation Manager to lead and coordinate technical onboarding projects between Elan and our partner Financial Institutions partners. In this role, you will manage the full implementation lifecycle of data exchanges (batch files), Single Sign-On (SSO), and various credit card payment API integrations, working directly with both our Elan partners (financial institutions) and their 3rd party digital providers.
This is a dynamic, cross-functional role that requires strong communication skills, a knack for translating technical requirements, and the ability to manage multiple projects simultaneously. If you enjoy interacting with B2B customers, following procedures, conducting repeatable activities, talking about technology, and able to navigate curve balls this is the role for you.

Requirements

• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in technology relationship management, technical account management, or similar roles within the financial services, payments, or related industry

Nice To Haves

• client-facing B2B roles, preferably in a technology or financial services environment
• Demonstrated ability to manage multiple projects and deadlines simultaneously
• Experience communicating technical topics clearly and tactfully via phone, email, and in meetings to audiences without technical aptitude
• Comfortable managing client and vendor relationships
• Clear, confident communicator with strong listening skills
• Patient, diplomatic, and solution-oriented
• Proactive in follow-up and problem resolution
• Technically curious and process-minded
• Excellent analytical, problem-solving, organizational skills and attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Aptitude for learning new systems, software, and integration methods
• Experience initiating or participating in process improvement initiatives
• Familiarity with APIs, SSO technologies, and data file transfer protocols (e.g., SFTP, flat files, etc.)
• Experience with Salesforce or similar CRM/project tracking tools
• Experience working with third-party digital banking platforms (Fiserv, FIS, Alkami, Candescent, etc.)
• Credit card payments and/or credit card partner management experience

Responsibilities

• Lead end-to-end implementation of technical integrations including: Batch file data exchange setup, Single Sign-On (SSO) integrations, Credit card payment API implementations
• Act as the primary point of contact for assigned projects, managing communications between U.S. Bank/Elan, Financial Institutions, and third-party providers (e.g., Fiserv, FIS, Alkami, Candescent).
• Maintain accurate and up-to-date project tracking using Salesforce.
• Conduct regular touch base calls and send proactive email updates to ensure clients and their vendors stay informed and on schedule.
• Explain technical concepts and integration requirements in a clear and approachable manner to both technical and non-technical stakeholders.
• Maintain a high level of professionalism, diplomacy, and responsiveness in all client interactions.
• Manage multiple concurrent integration projects, ensuring milestones are met and blockers are addressed promptly.
• Coordinate internal and external meetings, document outcomes, and track next steps.
• Provide regular status updates and executive summaries to internal stakeholders, including leadership, product, and compliance teams.
• Facilitate alignment between business goals and technical implementation strategies.
• Provide feedback on Partner and 3rd Party Vendor integration readiness
• Create and maintain comprehensive documentation for each integration, including technical specifications, workflows, and support guides.
• Conduct knowledge transfer sessions with internal support and operations teams post-implementation.
• Monitor integration performance post-launch and coordinate with partners to resolve any issues.
• Identify opportunities for optimization and scalability in existing integrations.
• Support change management efforts related to new integration processes or tools.
• Train internal teams and partners on updated workflows and systems.
• Identify opportunities to improve internal implementation processes and partner experience.
• Collaborate with cross-functional teams on process improvement initiatives.
• Training implementation managers on the team on routines and best practices
• Develop best practices for implementation managers
• Identify and mitigate risks associated with partner integrations, including data security, regulatory compliance, and operational continuity.
• Ensure all integrations comply with internal policies, industry standards, and regulatory requirements (e.g., PCI DSS, FFIEC).

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree