Technology Relationship Manager, Co-Brand

Elavon, Inc. • Minneapolis, MN

4d • $132,260 - $155,600

About The Position

The Technology Relationship Manager (TRM) is a strategic, partner-facing role responsible for owning and executing the day-to-day technology relationship with a major co-brand partner. This role ensures partner technology solutions are stable, compliant, scalable, and aligned to business objectives. The TRM serves as both a technology relationship lead and operational quarterback, bridging internal technology, product, compliance, and delivery teams. The role emphasizes governance, execution excellence, proactive communication, and the creation of repeatable processes.

Requirements

• Strong background in B2B technology relationships, integrations, and platform‑based solutions
• Proven experience liaising between business, technical, compliance, and product teams
• Working knowledge of APIs, UAT environments, certificates, and platform lifecycle management
• Ability to manage complex partner ecosystems with multiple dependencies
• Excellent communication skills with both technical and non‑technical stakeholders
• Demonstrated ability to manage ambiguity and build new processes or functions
• Bachelor’s degree or equivalent relevant experience
• 8+ years of experience in technology relationship management, technical account management, or similar roles
• Experience working with enterprise partners and regulated environments

Nice To Haves

• Experience in financial services or payments technology
• Familiarity with compliance frameworks such as CAT and PRISM

Responsibilities

• Serve as the day-to-day technology relationship owner for our co-brand partner
• Act as the primary technology point of contact for internal stakeholders
• Coordinate and lead technology review meetings with the partner
• Function as SME for partner solutions, communicating capabilities, constraints, and dependencies to U.S. Bank teams
• Own, update and manage the tech SOPs with our co-brand partner
• Own and coordinate partner technology compliance reviews, including CAT submissions and follow-ups
• Gather, track, and maintain PRISM documentation and audit evidence
• Coordinate CAT approval processes for integrated technology
• Manage partner‑specific technology controls and remediation actions
• Ensure timely completion of attestations, reviews, and risk‑related action items
• Partner with teams as necessary to ensure delivery of contractual SLAs
• Develop and maintain Partner Technology Roadmaps
• Follow up on and resolve out‑of‑bounds technology questions and requests
• Lead requirements discovery and quarterback new solution intake, documentation, and approvals
• Manage and prioritize the partner technology backlog
• Identify trends, risks, and scalability opportunities across partner implementations
• Coordinate API version management and lifecycle planning with partner and internal platform teams
• Act as point of contact for certificates, secrets, and keys, including renewals and partner communications
• Monitor and report on API usage, performance, and stability
• Translate platform and API updates into business‑friendly communications for partners
• Ensure partner alignment with platform standards and lifecycle expectations
• Triage production issues and actively engage in Production Support channels
• Assist with testing, troubleshooting, and ticket resolution
• Manage downtime communications and escalation, including understanding internal development and environment cycles
• Ensure proactive, transparent communication to a highly integrated partner
• Own UAT environment management, including refresh coordination and account conditioning
• Support test data setup and post‑refresh ad hoc testing requests
• Coordinate partner testing for technology updates
• Manage partner release readiness, validation, and sign‑off activities
• Drive proactive technology change communication wth partner

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• 401(k) contribution and pension

What This Job Offers

• Job Type: Full-time
• Career Level: Senior