Technology Product Owner

WORKERS FEDERAL CREDIT UNION•Littleton, MA

3d•$94,822 - $118,528•Hybrid

About The Position

The Technology Product Owner supports the day-to-day delivery and continuous improvement of the credit union’s digital banking platforms. This role executes against product direction and priorities established by Product Management and works closely with business stakeholders, internal technology teams, and vendor partners to translate those priorities into actionable work, coordinate delivery activities, support platform configuration, and contribute to stable, high-quality releases across digital banking channels.

Requirements

Bachelor’s degree in Business, Information Technology, or a related field preferred.
Relevant certifications or training in digital platforms, agile delivery practices, workflow automation, or business systems analysis are a plus.
3–7 years of experience supporting digital platforms, application delivery, business systems, platform administration, or a related technology role.
Experience working in structured delivery environments required; familiarity with agile, backlog-based, or iterative delivery practices preferred.
Experience with digital banking platforms, fintech vendors, or financial services preferred.
Hands-on experience with low-code/no-code platforms, workflow automation, AI-enabled platform configuration, or vendor platform administration is strongly preferred.
3 or more years of experience supporting digital platforms, application delivery, business systems, digital banking operations, vendor platform administration, member-facing technology support, or a related operational or technology role.
Experience supporting structured work efforts such as platform changes, system enhancements, issue resolution, testing, release readiness, vendor-supported delivery, or project-based work.
Ability to translate business and stakeholder needs into clear requirements, work items, acceptance criteria, or delivery plans.
Working knowledge of digital platforms, vendor-managed technology environments, workflow automation, integrations, or related application delivery concepts.
Ability to coordinate across business, operations, technology, and vendor stakeholders to clarify requirements, manage dependencies, support testing, and help deliver approved changes.
Ability to support testing, release readiness, issue triage, and post-release follow-up in a structured manner.
Strong ability to translate business needs into clear technical requirements, user stories, and actionable delivery plans.
Working knowledge of digital platforms, APIs, integrations, workflow automation, AI-enabled tools, and vendor-managed technology environments sufficient to translate requirements, support technical discussions, perform light configuration or low-code/no-code adjustments where appropriate, and make informed delivery decisions; software engineering experience is not required.
Familiarity with AI-enabled workflows and conversational capabilities within defined guardrails.
Ability to evaluate AI-supported interactions for accuracy, user experience, and appropriate escalation or control points.
Ability to support testing, release coordination, issue triage, and post-release follow-up in a structured delivery environment.
Ability to coordinate across business, operations, technology, and external vendor stakeholders to clarify requirements, manage dependencies, and support timely delivery.
Strong problem-solving, organizational, stakeholder communication, and continuous improvement skills.

Nice To Haves

Bachelor’s degree in Business, Information Technology, or a related field preferred.
Relevant certifications or training in digital platforms, agile delivery practices, workflow automation, or business systems analysis are a plus.
Familiarity with agile, backlog-based, or iterative delivery practices preferred.
Experience with digital banking platforms, fintech vendors, or financial services preferred.
Hands-on experience with low-code/no-code platforms, workflow automation, AI-enabled platform configuration, or vendor platform administration is strongly preferred.

Responsibilities

Manage and maintain the digital banking backlog in alignment with priorities established by Product Management.
Manage day-to-day backlog execution activities within priorities established by Product Management, including story clarification, work item sequencing, and acceptance of completed work.
Translate business and stakeholder requirements into clear user stories, technical requirements, and actionable work items.
Support backlog refinement, delivery planning, prioritization, and coordination activities in partnership with Product Management and delivery teams.
Coordinate across internal teams, vendors, and stakeholders to support timely execution of approved features, enhancements, and platform updates.
Configure vendor platforms and support implementation of digital banking features, enhancements, workflows, automations, and integrations.
Use low-code/no-code tools and approved AI-enabled platform capabilities to support workflow automation, prototyping, configuration adjustments, testing, and continuous improvement where appropriate.
Support implementation and operational use of AI-enabled workflows and conversational capabilities within established guardrails.
Coordinate functional testing, user acceptance testing, release readiness, and post-release validation activities.
Support preparation of release notes and operational guidance to help with user readiness and adoption of new features.
Document configurations and release details to help ensure maintainability and supportability.
Coordinate incident triage, issue resolution follow-up, and vendor or internal escalation activities for digital banking platforms.
Support system reliability through timely coordination and escalation of production issues, including after-hours incidents, in accordance with established support procedures.
Contribute to root cause analysis and translate findings into backlog improvements, process adjustments, or configuration changes.
Engage with business stakeholders to gather feedback, refine requirements, and support communication of approved platform changes and enhancements.
Monitor member feedback, usage trends, platform performance, production issues, and AI-supported interaction outcomes to identify execution-related improvement opportunities.
Maintain awareness of digital banking trends, vendor capabilities, and practical opportunities to improve platform effectiveness and support member needs.
Contribute to delivery outcomes by supporting release reliability, quality, platform stability, and effective execution of prioritized enhancements.
Coordinate with business stakeholders to help ensure supporting materials and training aids reflect delivered functionality and are available for release readiness.
Assist with change communication and user readiness activities associated with platform enhancements.
Support related documentation updates as needed for new features and platform changes.
Maintain awareness of evolving digital banking capabilities, fintech trends, and vendor roadmaps relevant to the role.
Provide Product Management with execution insights, operational observations, and input that may inform future backlog and roadmap decisions.
Participate in ongoing learning to strengthen product, platform, and delivery knowledge.
Performs additional duties or responsibilities as required, requested, or deemed appropriate.
May be asked to provide coverage in other WCU departments, functions, or business units as needed.
Complies with all WCU policies and procedures.
Contributes to departmental and organizational projects and initiatives as assigned.
Maintains the confidentiality of all member and credit union information at all times.
Regularly demonstrate behaviors as defined by the credit union's core values: Choose Purpose Over Ego, Be Direct With Respect, Dare to Grow, Do the Right Thing Always, and Win Together.