Technology Operations Specialist

Allen Lund Company, LLC•Charlotte, NC

About The Position

With $1,000 in his pocket, Allen Lund made the bold decision to start his own transportation brokerage company in 1976. Nearly five decades later, we’ve grown to more than 43 offices nationwide—and we’re still expanding. At ALC, we combine the entrepreneurial spirit of a start-up with the stability and legacy of a trusted industry leader. We’ve built our success on integrity, relationships, and results, and we’re looking for a dedicated technical professional to help drive our infrastructure into the future. Join a Company That Values Hustle, Heart & Long-Term Growth We’ve built our reputation by hiring exceptional people and creating a culture where they stay—more than half of our employees have been here 10+ years. As an employee-owned company, your work directly impacts the systems that move the world. Why You’ll Love Working Here Inclusive, team-first company culture Shared company ownership — yes, we’re employee-owned! Competitive salary + performance-based incentives Generous 401(k) match, profit-sharing & full benefits Clear career advancement and internal mobility Your Mission: The Architect of Connectivity As our Technology Operations Specialist, you are a hands-on leader influencing decision-making and driving innovation. You support every employee in the organization with their technical needs while maintaining the backbone of our IT infrastructure. You aren't just "fixing computers"; you are a strategic partner working cross-functionally to ensure our nationwide operations run with absolute reliability. The Rockstar Qualities We’re Looking For: The Advanced Troubleshooter: You thrive on solving complex technical issues escalated from the frontline, utilizing every resource to find a resolution. The Network Navigator: You can maintain, secure, and expand an enterprise network across multiple locations with precision. The Proactive Collaborator: You anticipate the needs of different departments and provide technical solutions that align with their strategic goals. The Versatile Professional: You enjoy wearing multiple hats and balancing various initiatives across the company as needed.

Requirements

Documented background in advanced technical support and enterprise network administration.
Proficiency in VMware, Tanium (or similar asset management), and NMS tools.
Ability to collaborate cross-functionally and align IT solutions with departmental goals.
Availability for after-office hours contact (nights/weekends) to support the mission-critical needs of our team.
A self-starter who influences decision-making and drives operational efficiency.

Responsibilities

Provide advanced technical support for all staff, both hands-on and remote.
Troubleshoot company server environments, security protocols, ISPs, and cloud-based phone systems.
Configure and maintain Asset Manager for computer imaging, software management, and patching.
Travel as needed to assist with remote office installations and relocations.
Act as the lead for projects involving the onboarding of new offices and clients.
Configure Network Management Systems (NMS) for proactive monitoring and use configuration tools for switches, firewalls, and AP controllers.
Manage and troubleshoot virtualized servers using VMware.
Work directly with vendors on cabling projects and create RFPs for network additions.
Work closely with Network, Security, and Systems teams to ensure seamless performance.
Complete ALC system training and stay current with industry best practices.