Technology Operations Specialist

Allen Lund Company, Inc. • Charlotte, NC

1d

About The Position

As our Technology Operations Specialist, you are a hands-on leader influencing decision-making and driving innovation. You support every employee in the organization with their technical needs while maintaining the backbone of our IT infrastructure. You aren't just "fixing computers"; you are a strategic partner working cross-functionally to ensure our nationwide operations run with absolute reliability.

Requirements

• Proven Experience: Documented background in advanced technical support and enterprise network administration.
• Technical Prowess: Proficiency in VMware, Tanium (or similar asset management), and NMS tools.
• Communication Skills: Ability to collaborate cross-functionally and align IT solutions with departmental goals.
• Dedication: Availability for after-office hours contact (nights/weekends) to support the mission-critical needs of our team.
• Entrepreneurial Spirit: A self-starter who influences decision-making and drives operational efficiency.

Responsibilities

• High-Level Support: Provide advanced technical support for all staff, both hands-on and remote.
• System Maintenance: Troubleshoot company server environments, security protocols, ISPs, and cloud-based phone systems.
• Asset Management: Configure and maintain Asset Manager for computer imaging, software management, and patching.
• Mobility: Travel as needed to assist with remote office installations and relocations.
• Network Leadership: Act as the lead for projects involving the onboarding of new offices and clients.
• Monitoring & Security: Configure Network Management Systems (NMS) for proactive monitoring and use configuration tools for switches, firewalls, and AP controllers.
• Virtualization: Manage and troubleshoot virtualized servers using VMware.
• Vendor Relations: Work directly with vendors on cabling projects and create RFPs for network additions.
• Strategic Integration: Work closely with Network, Security, and Systems teams to ensure seamless performance.
• Education: Complete ALC system training and stay current with industry best practices.

Benefits

• Inclusive, team-first company culture
• Shared company ownership — yes, we’re employee-owned!
• Competitive salary + performance-based incentives
• Generous 401(k) match, profit-sharing & full benefits
• Clear career advancement and internal mobility

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees