Technology Operations Specialist II

NovaCare Rehabilitation•Pittsburgh, PA

About The Position

Regional Technology Operations Specialist II Pittsburgh Region Employer will not sponsor work visas for this position now or in the future and is not interested in corp.-to-corp. business arrangements at this time. We are seeking highly motivated individuals passionate about exceptional customer service to work within an innovative, fast-paced work environment where an ambitious spirit is encouraged. Do you pride yourself on delivering superior quality in all that you do? Are you results-oriented and a great teammate? Do you take pride in finding resourceful ways of overcoming obstacles? If the answer is 'yes' to all of these questions, we want to talk to you! Select Medical is looking for a proactive, results-oriented Technology Operations Specialist II. This position is responsible for providing company-wide technical services in the installation, configuration, operation, maintenance, troubleshooting and diagnosis of networked endpoints, peripheral equipment, and software. The Technology Operations Specialist II will be responsible for providing endpoint, printing and mobile device support as well as application, network, and telecommunication infrastructure support. This position is responsible for following up with users on all outstanding problems logged through the Solution Center and serves as a resource for the Technology Operations on-call rotation. The Regional Technology Operations Specialist II reports to the Senior Manager, Regional Technology Operations. This is an excellent opportunity for an experienced Regional Technology Operations Specialist to join our IS team and provide endpoint device, application, and basic network infrastructure support for our Central Billing Office located in Canonsburg, PA. This position will also provide backup IT Support for four hospitals in the Pittsburgh Region. These locations/hospitals where support is required are located at: Pittsburgh Central Billing Office – 400 Technology Drive, Suite 240, Canonburg, PA Select Specialty Hospital Pittsburgh – 200 Lothrop Street, Pittsburgh, PA Select Specialty Hospital McKeesport – 1500 5th Avenue, Crawford Building McKeesport, PA Select Specialty Hospital Laurel Highlands – 1 Mellon Way, Latrobe, PA Select Specialty Hospital Johnstown – 320 Main Street, Johnstown, PA

Requirements

BS or BA degree in Information Technology, Computer Science, or equivalent work experience
In lieu of undergraduate degree, the ratio is 1:1 meaning one year of college equals one year of work experience.
5+ years of experience in Information Systems.
3+ years of hands on, end-user support for endpoint devices, operating systems and network infrastructure devices.
Regular regional travel is required, and availability beyond standard business hours to address mission critical issues that may affect patient care.

Nice To Haves

Desktop and laptop hardware, iPad, and peripheral support experience (HP & Ricoh printers, Fujitsu/Ricoh scanners, etc.).
Telephony, VoIP, and clinical device support a plus (i.e. telemetry, glucometers, RX dispensing hardware, nurse call, etc.).
7+ years of experience in Information Systems.
Knowledge of Microsoft productivity application suites.
Healthcare and clinical experience preferred.
Health application support including Epic and MEDHOST.
Excellent analytical, problem-solving and customer service skills.
Excellent verbal and writing skills.
Excellent time management and organizational skills, work independently, and have a sense of urgency prioritizing resolution of issues that affect business workflow.

Responsibilities

Respond to Solution Center referred trouble tickets; provide for or assist in providing end user support for network software, operating system, hardware and peripheral equipment, and troubleshoot as necessary. Ensure that all IS problems are resolved in a timely and efficient manner.
Escalate all “out of scope” issues to proper IS departments or vendors in a timely manner following company procedures. Complete any activities, tasks, and/or projects as assigned.
Install, troubleshoot and diagnose software/hardware issues with Windows desktops and laptops, iOS tablets and smartphones, printers, various medical devices and networking equipment.
Monitor and report on any security violations related to the unwarranted access to corporate data.
Work with corporate IS teams and coordinate vendors in the planning and installation of desktop computer hardware, mobile device hardware, software, printer repairs, cabling for local area networks, and other IS projects.
Support endpoint deployment activities for business development initiatives, including hospital moves, openings, and acquisitions. Participate independently or with a team performing equipment upgrades or decommissioning and recycling of obsolete devices.
Maintain records and documentation related to network infrastructure, data cabling and location of equipment and software revisions.