Technology Operations Representative I
About The Position
About the Role Do you enjoy providing exceptional customer service while interacting with different levels of clients? If you seek a customer support position with a variety of tasks, this could be the job for you! In this entry level position, with high level manager oversight, you will be trained to provide support for the client’s copiers and other devices. Set up conference rooms, ensure devices are in working order, monitor supplies, resolve minor print issues, assist with device installation, in addition to other duties. Your Impact - Support devices located in various facilities at the customer site - Participates in all required training and development courses. - Identify opportunities to improve work processes, tools and systems to streamline workflows - Demonstrate core customer service skills as outlined in training and strengthen the customer relationship - Support the department as needed in special projects.
Requirements
- HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
- Prior Customer service experience
- Ability to communicate technology issues clearly to manager and team
- Must be flexible and able to prioritize
- Ability to respectfully listen and ease customer concerns and escalate as needed
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
- Ability to lift 40 lbs
- Basic computer skills
- Job requires prolonged standing and walking
Responsibilities
- Support devices located in various facilities at the customer site
- Participates in all required training and development courses.
- Identify opportunities to improve work processes, tools and systems to streamline workflows
- Demonstrate core customer service skills as outlined in training and strengthen the customer relationship
- Support the department as needed in special projects.
- Set up conference rooms
- Ensure devices are in working order
- Monitor supplies
- Resolve minor print issues
- Assist with device installation
Benefits
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program (casual is welcome, based on your job function)
- Volunteer opportunities to give back to our local community
- Swag! A Canon welcome kit and official merch you can’t get anywhere else
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
