Technology Operations Representative I

Canon U.S.A., Inc.•Burbank, CA

10d•$17 - $23•Onsite

About The Position

Do you enjoy providing exceptional customer service while interacting with different levels of clients? If you seek a customer support position with a variety of tasks, this could be the job for you! In this entry level position, with high level manager oversight, you will be trained to provide support for the client’s copiers and other devices. Set up conference rooms, ensure devices are in working order, monitor supplies, resolve minor print issues, assist with device installation, in addition to other duties.

Requirements

HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience
Prior Customer service experience
Ability to communicate technology issues clearly to manager and team
Must be flexible and able to prioritize
Ability to respectfully listen and ease customer concerns and escalate as needed
Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises
Ability to lift 40 lbs
Basic computer skills
Job requires prolonged standing and walking

Responsibilities

Support devices located in various facilities at the customer site
Participates in all required training and development courses.
Identify opportunities to improve work processes, tools and systems to streamline workflows
Demonstrate core customer service skills as outlined in training and strengthen the customer relationship
Support the department as needed in special projects.

Benefits

Employee referral bonus
Employee discounts
“Dress for Your Day” attire program (casual is welcome, based on your job function)
Volunteer opportunities to give back to our local community
Swag! A Canon welcome kit and official merch you can’t get anywhere else
medical
dental
vision
401(k) Savings Plan
discretionary profit sharing
discretionary success sharing
educational assistance
recognition programs
vacation