Bank Operations Representative I

Canandaigua National Bank & Trust Co • Canandaigua, NY

9d • $18 - $20 • Onsite

About The Position

Bank Operations Representatives play a crucial role in the bank’s mission to fortify healthy financial lives by supporting a wide array of processes including the daily administration of customer money flow via Wire, ACH, Check, and Debit/ATM Card channels; maintain daily oversight of disputed transactions via these transaction channels; provide user access and maintenance support for customer Online Banking accounts; legal request response related to Subpoenas and other authorized information requests; account maintenance and fund remittance associated with IRS Levies and Legal Restraints; oversight and administration of customer contact information in various systems; maintaining the incoming and outgoing mail and parcels from the bank’s corporate headquarters; and other duties that support the operational safety, soundness, and efficiency of the bank.

Requirements

• A high school diploma or high school equivalency preferred.
• One year customer service experience, prior Financial Industry experience strongly preferred.
• Excellent communication & interpersonal skills.
• A strong attention to detail.
• An ability to maintain exceptional agility in a fast-paced, continuously changing environment.
• Strong PC skills necessary to leverage general marketplace programs (such as Microsoft Office) and financial industry specific programs.
• Strong customer service experience.

Nice To Haves

• prior Financial Industry experience strongly preferred.

Responsibilities

• Administration of bank customer contact information.
• Ensures the effective processing of incoming and outgoing mail for the Canandaigua Headquarters Campus.
• Performs various processes related to the Legal and Record Research obligations of the bank.
• Perform various processes that ensure appropriate controls over customer and account records.
• Participates in various other operational tasks such as the collection and remittance of municipal taxes, IRS form generation and reporting, reception and entry management of the Canandaigua Operations Center, and other document and records management processes.
• ACH processing
• Check processing
• Wire processing
• support of bank customer electronic access to accounts and funds via Online Banking and Debit/ATM cards
• various other duties that support sound operational controls for the organization.

Benefits

• Medical, dental, vision, FSA, HSA options for both part-time and full-time employees. Medical coverage is also offered for domestic partners.
• Paid holidays, vacation, and sick time.
• Retirement benefits that include a 401(k), Profit Sharing, and Employee Stock Ownership Plan (ESOP).
• Training & development opportunities.
• Tuition assistance.
• Community focused volunteer opportunities.
• Banking perks and discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees