Technology Operations Coordinator
About The Position
The Technology Operations Coordinator supports the Technology Services Division (TSD) by serving as a central liaison between business units, technical teams, vendors, and leadership. This hybrid role blends business analysis, application support, and administrative operations, ensuring smooth communication, reliable follow-up, accurate documentation, and timely execution of high-priority tasks. The coordinator will play a critical role in supporting mission-critical applications (such as WAM and CC&B), assisting with hardware lifecycle activities, as needed, and managing operational and administrative processes that help the division deliver high-quality technology services. This contractor position requires punctuality, strong attention to detail, excellent organization, and the ability to meet multiple high-priority deadlines.
Requirements
- Reliable attendance and strict punctuality (this is a fully in-office role).
- Strong background in business analysis, operations, technology coordination, or administrative support within a municipal, enterprise, or utility environment.
- Demonstrated ability to manage multiple priorities in a fast-paced environment.
- Excellent follow-up skills and attention to detail, with proactive issue tracking.
- Exceptional written, verbal, and interpersonal communication skills.
- Strong organizational skills and the ability to stay ahead of deadlines.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Experience working directly with technical teams and translating business needs.
Nice To Haves
- Experience with SAP/SRM, especially shopping carts, budget oversight, and purchase order processing.
- Familiarity with WSD operations or other utility or municipal workflows.
- Understanding of IT governance, audit practices, or compliance procedures.
- Experience supporting enterprise applications (WAM, CC&B, GIS, billing systems, etc.).
- Knowledge of procurement workflows, contract coordination, and policy development.
- Strong problem-solving skills and the ability to work independently with minimal supervision.
- Ability to work collaboratively with diverse teams and build strong relationships across the division.
Responsibilities
- Serve as a liaison between technical and non-technical teams, ensuring clear communication and alignment with business outcomes.
- Coordinate and track competing priorities across interdisciplinary teams, ensuring timely completion of assignments and action items.
- Gather business needs from WSD units and translate them into clear, actionable requirements for technical teams.
- Prepare business cases, requirements documentation, user stories, workflows, and executive summaries.
- Support TSD governance activities by assisting with documentation review and adherence to IT audit and compliance requirements.
- Maintain structured cadences of updates through status meetings, progress reports, and stakeholder communication.
- Provide operational support for WSD applications such as WAM, CC&B, and other critical systems in coordination with TSD Applications and Infrastructure teams.
- Assist with hardware management tasks (intake, tagging, imaging coordination, inventory updates, and deployment scheduling), as needed.
- Collaborate with TSD team members on technology lifecycle activities as needed.
- Coordinate calendars, meetings, and logistics for TSD leadership.
- Generate, submit, and track purchase orders, payment requests, and procurement documentation.
- Maintain organized documentation control, review policies, and assist in the development of procedures.
- Support inventory processes, records management, SharePoint content updates, and division coordination duties.
- Provide operational support across governance, applications, and hardware teams as needed.
- Perform SAP/SRM budget review, shopping cart creation, purchase tracking, and fiscal coordination.
- Work closely with TSD leadership and the budget team to ensure accuracy of expenditures and adherence to procurement requirements.
- Assist with contract coordination and vendor documentation as required.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
