Technology Operations Analyst I- Overnight

Woodforest National Bank • The Woodlands, TX

44d

About The Position

The Technology Operations Analyst I is responsible for monitoring and maintaining the Bank’s systems, servers, and applications. The position also assists with data processing, analysis, and reporting as assigned. It is a full-time role that may involve non-traditional shifts, including evenings, weekends, and holidays as needed, and requires an expected 10% travel.

Requirements

• At least 2 years of experience in an application, server, or network support role.
• Strong technical and troubleshooting skills, with broad knowledge of Microsoft Office, Windows operating systems, networking, server administration, basic scripting and programming (SQL), FTP, and VMWare.
• Strong attention to detail, analytical skills, and concern for data accuracy.
• Ability to prioritize workload and multitask in a high-pressure environment.
• Excellent verbal communication and technical writing skills, including the ability to communicate effectively with people who have varying levels of understanding of applicable topics.
• Excellent customer service and problem-solving skills, and ability to work independently while supporting a team environment.
• Flexibility to work non-traditional shifts such as evenings, weekends, and holidays as needed.

Nice To Haves

• Banking or financial services industry experience.
• Associate degree in a technology field.
• Related IT certifications.

Responsibilities

• Respond promptly to incidents, outages, and performance alerts, and categorize issues for escalation to the appropriate technical teams.
• Recognize, identify, and prioritize incidents according to customer business requirements, organizational policies, and operational impact.
• Monitor information and network systems, including servers, storage, backup, operating systems, and core applications.
• Document actions in accordance with standard company policies and procedures.
• Notify customers and third-party service providers about issues, outages, and remediation status.
• Assist with data processing, analysis, and reporting as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed