Technology Manager

American Electric Power•Columbus, OH

2h•Onsite

About The Position

The Manager of Developer Experience is responsible for the strategic direction, implementation, and operation of the enterprise DevOps tooling and platform services that enable modern software delivery across the organization. This leader will oversee a team responsible for CI/CD pipelines, developer tooling, and integration with observability and security platforms. The role ensures standardized, secure, and reliable delivery processes while improving developer productivity and user experience. The Technology Manager will partner closely with Engineering, Architecture, Security, and Operations teams to align platform capabilities with enterprise standards, drive tool rationalization, and support the organization’s transition to a scalable DevSecOps and observability-enabled operating model.

Requirements

Bachelor’s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered.
8 or more years of technology experience
4-6 years of direct supervision experience preferred.

Nice To Haves

Experience with CI/CD platforms (e.g., GitHub Actions, Jenkins, GitLab CI)
Experience managing enterprise developer tooling environments
Strong understanding of DevOps, platform engineering, and software delivery practices
Experience leading SRE or reliability teams.
Experience with AIOps and automation frameworks.
Background in DevSecOps, platform engineering, or site reliability engineering
Familiarity with observability practices (logs, metrics, traces, SLOs)

Responsibilities

Lead the DevOps tools and platform portfolio, including CI/CD, developer tooling, testing platforms, and integrations
Define and execute the roadmap for DevOps platform capabilities aligned to enterprise architecture and business priorities
Drive standardization of pipelines, workflows, and tooling across engineering teams
Evaluate, select, and rationalize tools to reduce redundancy and optimize cost
Define and deliver standardized CI/CD pipeline frameworks (pipeline-as-code)
Develop reusable templates and patterns across multiple technology stacks
Ensure integration of pipelines with: Security and quality gates, Artifact management platforms, Deployment strategies (e.g., blue/green, canary)
Improve reliability, scalability, and performance of delivery pipelines
Ensure DevOps platforms are integrated with enterprise observability tooling, including logging, metrics, and tracing capabilities
Enable end-to-end traceability from code deployment through runtime operations
Partner with Site Reliability Engineering (SRE), Security, and Architecture teams to implement telemetry and monitoring standards
Support SLO-driven service monitoring and incident response processes
Define and manage SLAs for DevOps platform services
Ensure platform availability, performance, and resiliency
Lead incident response and continuous improvement efforts for platform reliability
Implement monitoring and alerting for DevOps tools and services
Deliver a self-service DevOps platform that improves developer productivity
Reduce friction in build, test, and deployment workflows
Establish developer experience metrics (e.g., onboarding time, pipeline adoption)
Ensure adherence to enterprise architecture, SDLC, security, and compliance requirements
Partner with Enterprise Architecture and Architecture Review Board (ARB) to enforce DevOps and observability standards
Support compliance with corporate policies and regulatory requirements