Technology Internship - Part time 20 hours per week

Columbia School District 400•Burbank, WA

4d•Onsite

About The Position

This is a part-time Technology Internship position for the 26/27 school year, requiring 20 hours per week. The intern will work under the supervision of the Director of Information Technology, providing technical assistance for district-wide technology including networks, hardware, and software. The role involves in-person and telephone support to minimize downtime and enhance student and staff productivity across three core school buildings and three support buildings on the same campus. Responsibilities include maintaining and developing technical documentation, conducting staff training sessions, researching and installing appropriate software/hardware, assisting with inventory management, imaging, software licensing, and help desk tickets. The intern will troubleshoot and support PC and Apple hardware, servers, printers, and peripherals, as well as the district's network infrastructure (wireless connections, switches, hubs, wiring, and connectors). The position also involves responding to Help Desk inquiries, preparing various reports and documentation, managing special IT projects, and performing other duties as assigned by the Director of I.T.

Requirements

Working knowledge and hands-on experience with personal computers, internet/intranet protocols and standards.
Provides excellent customer service to technology users throughout the school district.
Represents the Information Technology Department professionally at all times.
Functions as a team player, who works to bring technology to students.
Seeks help when needed.
Ability to maintain accurate records.
Ability to work under limited supervision following standardized practices and/or methods.
Ability to diagnose, and solve problems, and exercise independent judgment.
Ability to plan, organize, prioritize work, complete tasks, and meet deadlines in a timely and efficient manner.
Ability to establish and maintain cooperative relationships with persons with diverse technical knowledge and skills. Including district administrative staff, and school building staff and students.
Ability to manage multiple tasks and projects.
Follows through on all assigned tasks to completion.
Must be punctual, dependable, self-disciplined, and have excellent attendance.
Able to maintain confidentiality when dealing with sensitive information and data.
Strong customer service skills and understanding of business telephone etiquette required.
Demonstrate effective communication skills, both oral and written.
Valid Washington State Driver’s License.
Travel between district locations utilizing personal vehicle.
COMPLETION OF SAFE SCHOOLS WEB BASED TRAINING IS REQUIRED AS A CONDITION OF EMPLOYMENT

Nice To Haves

Work collaboratively with district staff within the schools and the district
Maintain composure, professionalism and tact in dealing with students/staff/parents
Dress and demonstrate appearance appropriate to a professional educational setting
Effectively communicates with peers, customers, and others.
Strives to achieve maximum productivity in an environment of limited resources.

Responsibilities

Provide technical assistance supporting district-wide technology relating to networks, hardware, and software via in-person / telephone support to ensure minimal down time and improve student and staff productivity.
Provides technical support for users across the district's 3 core school buildings and 3 support buildings.
Maintain and develop, when necessary, technical documentation for the purpose of providing instruction and reference.
Provide staff training sessions.
Researches and recommends appropriate software or hardware for users' needs; installs software and updates.
Assist in maintaining and supporting district inventory, imaging, software licensing, help desk tickets
Effectively troubleshoots and supports PC and Apple hardware, servers, printers, and other peripherals.
Provide support for District's Network infrastructure - i.e. wireless connections, switches, hubs, new wire installation, termination of RJ-45 connectors and CAT 5e/6 connections
Receives and responds to Help Desk inquiries from staff members regarding technology problems.
Prepares and/or submits various other records and reports, computer manuals, monthly reports, analytical/diagnostic reports, training materials, inventory lists, spreadsheet, logs, work schedules, memos, correspondence, etc.
Manages special projects related to information technology.
Perform other duties as assigned by Director of I.T.