Technology Installer | Network Solutions

CBIZ•Maryland Heights, MD

2d•Hybrid

About The Position

This position supports the Houston, TX territory and requires regular travel including overnight stays, to client locations to install Edward Jones branch offices. You will drive a company-provided vehicle to complete on-site service calls throughout the local territory. Although the role is tied to the firm’s headquarters in Maryland Heights, MO, you will not be required to travel there, except for one week of technical training shortly after your start date. This position is listed as Hybrid, but day-to-day work is primarily in the field within your designated territory (Houston, TX).

Requirements

Bachelor’s degree from an accredited college or university or four (4) years of related experience in lieu of a degree, or an equivalent combination of education and experience totaling four (4) years.
Possess and maintain a valid driver's license.
Must be 21 years of age for vehicle insurance.

Nice To Haves

Willingness to travel regularly to client locations, including air travel and long-distance driving
Skilled in troubleshooting, repairing, and upgrading a wide range of electronic voice, data, and AV hardware, including cabling and terminations
Ability to work independently to complete maintenance, projects, and IMAC calls efficiently
Provide coverage for other service areas when required
Maintain high speed internet access
Maintain residence in assigned territory
Carry a company issued cell phone and respond when called upon
3 or more years of IT and/or field service experience OR one year as a Field Service Technician with CBIZ Network Solutions

Responsibilities

Regular travel, including overnight stays, to client locations to install Edward Jones branch offices
Responsibilities include set-up of computers, printers, cabling, telephony systems, and other equipment
Lead and manage on-site installation activities, coordinating Field Service Technicians and overseeing contractors as needed
Accurately track work time, update task status in the online system, and document ticket resolutions
Follow escalation procedures to ensure timely resolution of issues
Comply with Asset Management protocols by documenting equipment movements, properly packaging/shipping returns, and maintaining shipping logs
Provide technical support with minimal disruption to client operations
Train clients on the use of new hardware and technologies
Maintain inventory of tools, parts, and vehicle stock to ensure readiness for client visits
Troubleshoot, repair, and upgrade telephony, computing, network, print, and AV hardware as business needs evolve
Install, maintain, and repair structured cabling in commercial settings, including cable management at end-user and network locations
Coordinate ETAs that align with client needs for maintenance, project, and IMAC activities
Monitor and manage ticket queues, assuming ownership of tickets as needed
Legally operate and maintain a company vehicle in compliance with company policies, including scheduling regular maintenance
Deliver excellent customer service at all times
Perform related project work as assigned