Technology Installation Manager, Retail Equipment Installment (Nashville, TN)

Starbucks Coffee Company•Nashville, TN

54d•Hybrid

About The Position

This position contributes to Starbucks success by delivering and supporting technology hardware installation in support of technology initiatives for a pair of specific regions in North America. As a Technology Installation Manager – Global Technology, you will provide total ownership to coordinate and support the installation of retail technology for new and existing stores, relocations and renovations. This role requires proficiency in retail infrastructure, hardware configuration, store design, procurement and project management. This role focuses on continuous process improvement through effective collaboration across various technology and business functions. Technology Installation Managers will partner closely with Starbucks Technology and key business stakeholders, collaborating on project planning and execution, and project delivery. In addition to delivering new technology and enhancing/supporting existing systems, an effective Technology Installation Manager contributes relevant technical, functional, and process expertise, negotiates and drives alignment with Operations and Store Development, and coaches/mentors analysts supporting tactical checkout and installation processes.

Requirements

5+ years of relevant experience as a project manager, including 1+ year in an IT or software development setting
Bachelor’s degree

Nice To Haves

Demonstrates working knowledge of all facets of retail hardware and technology operations.
Strong knowledge of hardware configuration and key integration points of relevant applications/modules/platforms.
Working understanding of continuous improvement mindset and methodologies.
Ability to couple technology expertise with deep understanding of business operations to deploy highly reliable, scalable, and sustainable global technology solutions.
Collaboratively and objectively assesses benefits, costs, and viability of proposed solution options and drives alignment across a diverse group of stakeholders.
Applies knowledge of business principles and technology practices to achieve successful outcomes in cross-functional activities.

Responsibilities

Supports new store, relocation and renovation project installation efforts by handling all procurement of equipment, supporting the configuration and checkout processes and providing hyper care support post installation.
Owns drawing review and procurement of technology for all new store, relocation and renovation projects within their assigned regions.
Partners closely with Operations in the field to coordinate and resolve all issues and concerns related to new store, relocation and renovation projects.
Proactively identifies and effectively assesses improvement opportunities (productivity/efficiency gains, cost savings, etc.)
Leverages an Agile mindset and continuous improvement practices to continually create efficiencies across all team processes.
Considers overall user technology experience in thoughtfully implementing solutions.
Manages assigned projects with a clear understanding of business and technology context.
Works independently with regular guidance from leadership.
Ensures that project status reports are relevant, transparent, and add value.
Partners with relevant IT and business hiring managers to ensure that the projects have the skillsets and resources required for delivery.
SME on technology being installed as a project for existing locations.
Oversees application and hardware configuration in support of technology delivery initiatives.
Partners with Technology Products and Services on new technology POCs and installation documentation.
Defines and develops approaches for hardware configuration, staging and installation.
Supports hardware checkout testing efforts by developing/refining processes, preparing analysts for new technology, creating documentation, and validating processes.
Utilizes ServiceNow and other systems to track progress and report out to leadership.
Provide hyper care support for new stores, relocations and renovations and helps resolve all issues reported within the first two weeks post install.
Demonstrates system proficiency and leverages subject matter expertise to perform root cause analysis and assess issue trends in partnership with the Chronic Issues Team.
Coordinates issue resolution with vendors and/or cross-functional teams. Provides timely and thorough communication regarding issue status/resolution with end-users and other key stakeholders.
Creates and maintains systems documentation (e.g. Wiki, Knowledge Base Articles)
Develops and facilitates system training.
Partners with business and proposes solutions/improvements.
Works effectively in a self-directed manner with minimal direction from lead and/or manager.
Leads smaller streams of work. Interfaces across all organization levels comfortably.
Generates new ideas and influences decisions within and outside team.
Mentors team members and peers in developing required technical skills, functional knowledge, and business acumen.
Demonstrates knowledge of industry trends and innovative thought leadership

Benefits

medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
Starbucks equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan
student loan management resources
access to other educational opportunities
backup care
DACA reimbursement