Technology Innovation & Data Manager

Four Seasons Hotels and Resorts•San Francisco, CA

23h•Onsite

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: A modern oasis in the city's most exciting location. At the epicenter of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean. About the location: A modern oasis in the city's most exciting location. At the epicenter of San Francisco stands the city’s iconic hotel, where business ideas emerge, loved ones connect and life’s most important celebrations happen. When you’re not shopping at Union Square, enjoying the city’s diverse culinary scene or exploring one of the Bay Area’s top attractions, unwind in our newly renovated guest rooms, designed to represent the natural beauty of San Francisco’s fog, redwood trees and ocean. We are actively searching for an experienced and energetic manager to become TID Manager of Four Seasons Hotel San Francisco!

Requirements

Reasonable cost analysis, cost management and budgeting skills.
Clear understanding of the purpose and reasons for internal controls.
Understand and familiar with hotel quality, Standards and service standards.

Responsibilities

Oversee daily operations of the TID department and provide guidance to technology teams including infrastructure, help desk, cybersecurity, and applications support.
Partner with the Director of TID to set strategic direction, establish departmental goals, and manage TID budgets.
Act as second‑in‑command and assume leadership responsibility in the Director’s absence.
Support TID staff development through coaching, performance management, and professional growth planning.
Establish and maintain user procedures and hardware familiarization for all systems.
Provide administration services, to include; contribution to technology capital and operating budgets.
Provide Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation.
Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting.
Ensure effective support for other systems, including back office, sales and catering and human resources applications and any other at the property.
Provide system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management.
Maintain and promote Four Seasons core technology standards as outlined in the Four Seasons TID Core Standards.
Assist in the co-ordination of new acquisitions and major projects as required.
Participate in property-level, corporate-initiated technology implementations.
Drive process automation, system integration efforts, and digital transformation initiatives.
Provide 24 / 7 support for mission critical systems.
Assist at network support and security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc).
Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of TID.
Good knowledge and support for Desktop OS and applications including patches.
Provide direct guest support and quality support to function rooms and conference services.
Administer Outlook, connection to global VPN and other communication tools.
Assist in the process of systems backup and recovery procedures.
Assist in management of third-party vendors.

Benefits

Market-leading benefits (Medical, Dental, Vision)
401(k) Retirement Plan
Complimentary Accommodation at other Four Seasons Hotels and Resorts
Complimentary Employee Meals
Be yourself and become a member of a work family that cares about you and invests in your development
Elevate your craft here and abroad!
Seasonal “Task Force” opportunities are available
Employee engagement at all levels, where your thoughts and ideas are not only heard but actioned
Paid holidays, vacation, and sick days
Culinary, retail and wellness experiences at special rates
… and so much more!