Technology Innovation & Data Specialist

Four Seasons Hotels and Resorts•Nashville, TN

About The Position

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. About the location: Write your own music city story. Let us show you the real Nashville, connecting you to the creative spirit of the city’s artisans. Four Seasons is the new social hub of downtown Nashville’s SoBro neighbourhood, just steps from music, sports and entertainment. Feel the rhythm of our vibrant restaurants and event spaces, and the harmony of our Spa and rooftop pool – celebrating nature with views of the Cumberland River and Riverfront Park. With unparalleled Four Seasons service and warm Southern hospitality, we’ll inspire a truly authentic experience of Music City. About the role Four Seasons Nashville is seeking an IT professional to support the efficient operation and maintenance of all computer systems, data, and voice communications at the property. This role ensures reliable technology performance that directly supports both guest experience and internal hotel operations.

Requirements

Experience in IT support, systems administration, or a related technical role.
Knowledge of desktop operating systems, common enterprise applications, and server environments.
Experience in computer networking (preferred).
Strong customer service skills and the ability to support both employees and hotel guests.
Familiarity with IT compliance, security procedures, and system availability standards.

Nice To Haves

Experience in computer networking (preferred).

Responsibilities

Assist the Director of IT in daily operations related to computer systems and network infrastructure.
Provide systems administration, including user and group account management, access configuration, troubleshooting, and documentation.
Support server infrastructure, including performance monitoring, OS patching, upgrades, and troubleshooting.
Deliver elevated end‑user support to hotel staff, ensuring minimal downtime and smooth operational workflow.
Provide direct guest support and high-quality assistance for function rooms and conference services.
Maintain and support desktop operating systems and applications, including regular update and patch management.
Assist in maintaining high availability for critical hotel systems.
Support IT security and compliance processes, including audits, access controls, and policy adherence.
Assist with administration of O365, global VPN connectivity, and communication tools.
Assist with coordination of new acquisitions and major technology projects as required.