Technology Implementation Specialist - Marshall Health Network

Marshall Health•Huntington, WV

20h

About The Position

The Technology Implementation Specialist gets the technology behind the regional navigation service working and keeps it working. The role leads setup of the AI-enabled navigation platform, connects it to Oracle Health and participating clinics, builds data connections to the West Virginia Health Information Network (WVHIN) and the State's data spine, and produces the dashboards and data needed for State reporting and milestone payments.

Requirements

Bachelor's degree in health informatics, information systems, or a related field, or equivalent experience.
At least 3 years of experience implementing or supporting clinical or healthcare IT systems.
Experience with EHR integration (HL7, FHIR, or interface engines) and healthcare data.
Strong project management and vendor coordination skills.
Ability to explain technical topics to clinical and non-technical staff.

Nice To Haves

Experience with Oracle Health (Cerner) and Oracle Health Data Intelligence.
Experience with health information exchange onboarding, such as WVHIN or similar.
Reporting and dashboard skills using SQL, Power BI, Tableau, or similar.
Epic, Cerner, or project management certification.

Responsibilities

Serve as MHN's day-to-day lead with the AI navigation platform vendor through configuration, testing, and go-live.
Configure referral intake, work queues, outreach, and reporting to match program workflows.
Train navigators, the RN, and clinic staff on the platform, and maintain user guides.
Provide first-line support and manage vendor tickets.
Work with MHN IT to integrate the platform with Oracle Health (Cerner).
Set up referral intake from participating clinics using other EHRs or fax.
Lead connection to the State data spine within 60 days of award, using State standards such as FHIR-based APIs.
Help each participating clinic onboard to WVHIN and begin submitting encounter data within 12 months.
Build dashboards for program measures, including referral volume, days to appointment, no-shows, follow-up, ED visits, readmissions, and care gaps.
Pull baseline data at the start and monthly data thereafter; prepare data for monthly State reports and milestone evidence.
Ensure the State has real-time access to program data as required by the grant.
Work with MHN information security and compliance on access controls, HIPAA, 42 CFR Part 2 handling, and AI governance review.
Keep integration and configuration documentation current.