Technology Fulfillment Associate

ACCO Engineered Systems•Pasadena, CA

1d•Onsite

About The Position

The Technology Fulfillment Center Associate is a key hands-on contributor to the new employee experience, responsible for the timely and accurate execution of IT asset provisioning. This role focuses on the tactical day-to-day operations of configuring, preparing, and deploying technology to new hires. The Associate will work closely with the Technology Operations team to ensure all equipment is delivered according to our high standards, providing a seamless and positive start for every new team member in the company.

Requirements

At least 1 year of experience in an IT support, logistics, or technology fulfillment role.
Hands-on experience with computer imaging, software installation (Windows/macOS), and basic hardware troubleshooting.
Experience with an IT Asset Management system; ServiceNow HAM is a plus.
Extremely detail-oriented with a focus on precision and a commitment to meeting deadlines in a fast-paced environment.
Strong interpersonal and communication skills to provide clear updates and work effectively as part of a team.
High school diploma or equivalent.

Nice To Haves

Associate degree or technical certification in IT, Computer Science, or a related field.

Responsibilities

Execute day-to-day provisioning of laptops, mobile devices, and peripherals, ensuring accurate configuration, staging, and timely delivery to meet Day 1 readiness commitments.
Receive, track, and organize IT assets while maintaining accurate records in the asset management system in accordance with established SOPs.
Follow established SOPs for inventory management, device configuration, and fulfillment workflows to ensure consistency, quality, and scalability.
Support onboarding logistics and serve as a point of contact for end users regarding issued technology, ensuring a smooth and positive user experience.
Provide support for endpoint solutions, enterprise applications, and Service Desk operations as needed, including ticket updates, basic troubleshooting, and issue resolution or escalation.
Perform quality checks on all equipment prior to deployment and assist in diagnosing and resolving hardware and software issues.
Partner with HR, Technology, and Facilities teams to coordinate equipment needs and support seamless onboarding and operational readiness.
Create, document, and maintain SOPs and knowledge base materials to improve consistency, training, and operational efficiency.
Quickly learn new tools and processes, adapt to changing priorities, and identify opportunities to improve workflows, automation, and overall team performance.