Technology Engineer – Principal (1044) - Applications Specialty - Citywide (C00098)

City and County of San Francisco•San Francisco, CA

11d

About The Position

Under general direction, this role provides direct ongoing supervision to other Technology Engineers and/or provides technical leadership and direction, assuming technical responsibility for the completion of major projects, or serving as the top technical authority for one or more related specialties. The position performs and reviews complex work involving analysis, planning, designing, implementation, maintenance, troubleshooting, and enhancement of systems or platforms. It serves as the lead technical architect for systems or platforms. The 1044 Principal Technology Engineer is the highest level in the Engineer series and may be assigned to function as a supervisor, expert, or project leader. When assigned as a supervisor, the role develops, coordinates, and executes policies, methods, and procedures, and supervises personnel. When assigned as an expert, the role performs work requiring a very high level of technical knowledge of a specific area or the ability to integrate at a high level the knowledge of several areas. When assigned as a project leader, the role manages and provides technical leadership of projects involving large-scale, complex, and highly analytical tasks. Work is performed within a broad framework of general policy and requires creativity and resourcefulness to accomplish goals and objectives, and in applying concepts, plans, and strategies which may deviate from traditional methods and practices. The Technology Engineer series is distinguished from the Technology Analyst/Designer series as Technology Engineers build, implement, and maintain core technology infrastructure, whereas Technology Analyst/Designers analyze business needs, design systems and services, and oversee implementation and ongoing improvement.

Requirements

An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
Five (5) years of experience analyzing, installing, configuring, enhancing, and/or maintaining the components of a system or platform.
Ability to develop web apps using programming tools (e.g., Drupal)
Ability to troubleshoot problems
Analytical thinking
Knowledge of the functions of the hardware & software components that comprise application systems
Knowledge of analysis and evaluation techniques to design, implement & troubleshoot systems
Knowledge of standard database platforms (e.g., SQL)
Ability to identify complex problems and implement solutions with minimal disruption

Nice To Haves

One year of additional experience as described above may be substituted for the required degree.
Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.

Responsibilities

Conceptualizes the need for and plans and ensures maintenance, design, implementations and enhancement of platform services, APIs, integration services, commercial software packages, internally development applications, and web services.
Conceptualizes designs and oversees the customization of new features to platform services, APIs, integration services, commercial software packages, internally developed applications and system integrations according to end user requests.
Oversees the day-to-day operations of various platform services and applications.
Oversees the development of new platform capabilities, API services, and applications based on customer's requirements and specifications.
Designs and writes test plans and ensures performance of applications, designs and leads implementation of fixes for problems as they arise, and leads product launches.
Provides leadership for technical support and leads the troubleshooting of problems related to platform services and applications.
Leads and guides writing of technical documentation and develops and implements best practices regarding version control and testing.
Oversees performance of software upgrades and keeps track of software licensing.
Manages vendor relationships including scoping of platform and application services and review of deliverables.