Technology Engineer - Associate (1041) - Systems Specialty - Citywide (C00089)
About The Position
Under general supervision, assists in analyzing, planning, implementing, maintaining, troubleshooting and enhancing technology. Serves as assistant technical contributor for systems or platforms. The 1041 Technology Engineer Associate is the entry level in the Engineer series. The class is distinguished from the 1042 Technology Engineer by the complexity of the systems or networks supported. Positions at this level perform a significant portion of the work assigned to the journey level, but without the independence or full responsibility expected of positions at the journey level. Assignments are generally limited in scope and are set within procedural frameworks established by higher level positions. As experience accrues, the incumbent performs with increasing independence. Work requires incumbents to exercise some judgement in selecting appropriate established guidelines to follow. Significant deviations require prior approval. Interpretation of general administrative or operational policies is sometimes necessary. The Technology Engineer series is distinguished from the Technology Analyst/Designer series as the Technology Engineers build, implement, and maintain core technology infrastructure, whereas the Technology Analyst/Designers analyze business needs, designs systems and services, and oversee implementation and ongoing improvement.
Requirements
- An associate degree in computer science, computer engineering, information systems, or a closely-related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field].
- One year of experience in analyzing, installing, configuring, enhancing and/or maintaining the components of a system or platform may be substituted for the required degree.
- Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree.
- Knowledge of physical (e.g., Linux) and virtual servers (e.g., VMware)
- Knowledge of various software applications (e.g., CMIS-Primavera)
- Knowledge of antivirus software (e.g., McAfee)
- Knowledge of systems security & ability to implement system security protocols
- Knowledge of storage technologies and backup systems (e.g., NetApp)
- Knowledge of various operating systems (e.g., Windows 7 XP)
- Ability to configure multifunction devices
- Ability to document developed procedures and protocols
- Knowledge of active directory
- Ability to troubleshoot server, storage and network connectivity problems
- Analytical thinking
Responsibilities
- Assists in providing day-to-day operational support for software systems, services, and supporting infrastructure, including cloud-based and on-premises environments.
- Builds, patches, tests (check for compatibility issues, conducts QA) and deploys systems and platforms across cloud-based, on-premises, and hybrid environments meeting clients’ needs and specifications.
- Implements changes to software systems, services, and supporting infrastructure with the goal of enhancing performance, using established deployment and change management processes.
- Assists with backup, data migration and disaster recovery operations.
- Assists with software and operating system upgrades and track system licensing.
- Assists with configuring security settings or access permissions for groups and individuals.
- Provides technical support (help desk) to users by troubleshooting problems related to software platform and application performance.
- Documents procedures and troubleshooting procedures related to software systems, platforms, and services.
- Maintains software.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
