Technology Empowerment Specialist

The Bush School•Seattle, WA

2d•Onsite

About The Position

The Technology Empowerment Specialist provides day-to-day technology support for faculty, staff, and students at The Bush School, handling walk-in requests, emerging-technology triage, printer management, classroom and event AV support, and other front-line needs. The specialist turns recurring problems into lasting solutions through documentation, training, and small projects. The role supports service desk operations, devices and printers, classroom technology, student device repairs and loans, faculty enablement, and administration of learning platforms and SaaS licenses. The position shares evening and weekend event coverage and the summer device-imaging cycle with the technology team. It is an on-site role in Seattle and reports to the Director of Technology.

Requirements

At least 3 years of technology support experience; K–12, independent school, or higher education experience is ideal.
Practical fluency across macOS/iOS, Windows, and ChromeOS.
User-level comfort with a mobile device management platform such as Jamf, Intune, or Google, and an identity platform such as Entra, Google, or Okta.
Experience administering an LMS such as Canvas, Otus, or an equivalent; printer/MFD fleet experience; and comfort working in a ticketed service desk.
Strong communication skills, including the ability to explain technology to non-technical users; an ownership mindset; and a mission-aligned, service-oriented approach.
Willingness to staff occasional evening and weekend events.
Current Adult and Children CPR, First Aid, and AED Certification, or ability to receive certification soon after hire.
Must meet the school's standards in two separate background screenings.
Ability to stand and walk for extended periods, manage long days, and support the body with core muscles.
Fine motor ability to use hands to grasp, move, or assemble small objects.
Clear hearing and vision.
Ability to sit and keyboard for up to 8 hours per day and lift up to 30 pounds.
Must be legally authorized to work in the United States at the time of application; visa sponsorship is not offered.

Nice To Haves

Bachelor's degree; equivalent experience will be considered.
Experience in K–12, an independent school, or higher education.

Responsibilities

Resolve assigned FMX tickets and provide Tier 1 and Tier 2 support to faculty, staff, and students.
Respond first to walk-ins and provide hands-on triage for emerging technology requests.
Reduce repeat tickets by documenting fixes in knowledge-base articles and providing short training.
Manage the day-to-day printer and MFP fleet, including supplies, vendor coordination, and reliability; support the move to cloud print management.
Troubleshoot classroom and non-classroom AV equipment, including panels, projection, and audio; escalate cabling and network issues to the Network Administrator.
Provide front-line AV setup and support for events as part of the team coverage rotation.
Manage student device repairs and the loaner program, including warranties, tracking, and damage workflows.
Lead new-hire IT onboarding and recurring drop-in training.
Administer Canvas and Otus day to day and validate Authentica-driven account provisioning.
Administer SaaS licenses day to day, track subscriptions and renewals, and right-size licenses with the Director of Technology.
Build and maintain the team and faculty knowledge base and operational runbook.
Share evening and weekend event coverage and the summer device-imaging cycle with the team.