Technology Compliance & Operational Risk Manager

Bank of America•Charlotte, NC

1d•Onsite

About The Position

This job is responsible for executing second line of defense compliance and operational risk oversight for a Front Line Unit, Control Function, and/or Third Parties. Key responsibilities include ensuring requirements of the Global Compliance Enterprise Policy, the Operational Risk Management Enterprise Policy (collectively “the Policies”), the Compliance and Operational Risk Management Program and Standard Operating Procedures are implemented and identifying, challenging, escalating, and mitigating risks in a timely manner. We’re looking for a seasoned risk leader to join the second line of defense, providing oversight and challenge for International Technology and Global Payments Solutions Technology (ITGPST) organization, a forward-looking CIO organization within Global Technology. This is a high-impact opportunity to influence how we manage risk across platforms that directly affect some of the most critical services across the technology organization and is a leader in driving innovation for our customers. Some of the areas within ITGPST include the following: Global Liquidity & Payments Technology (GLPT) Global Merchant & Payments Technology (GMPT) Global Channels and Treasury Technology (GCTT) Payments Data Onboarding & Servicing Technology (PDOST) In this role, you’ll be a strategic partner to senior technology leaders, helping to ensure that risk is thoughtfully managed as we evolve our platforms and capabilities.

Requirements

7+ years’ experience in one or more of the following: financial services, financial technology, payments, audit, regulatory management and/or risk management
Compliance, Operational Risk, or Technology Risk Experience: Proven background in risk-related disciplines; strong experience with the Global Compliance & Operational Risk program from a 1st or 2nd line perspective.
Strategic Thinking: Ability to translate complex risk concepts into clear, actionable guidance.
Exceptional Communication & Influence: Communicates with clarity and impact; comfortable engaging at the executive level and shaping outcomes.
AI Fluency & Analytical Skills: Leverages AI tools and data to inform risk assessments and drive decision-making.
Business Acumen: Familiarity with GCOR programs, Global Technology policies, and ITGPST processes and risks.
Risk & Issue Management: Skilled in identifying, assessing, and remediating operational risks and issues.
Reporting & Insights: Proficient in generating actionable insights through data analysis and reporting tools.
Stakeholder Engagement: Builds trust, challenges constructively, and partners effectively across the enterprise.

Nice To Haves

Bachelor’s Degree in a related field
Experience in financial services and/or a similarly regulated sector
Second or third line of defense experience or experience in a business risk and controls role
Strong familiarity with the Global Compliance & Operational Risk (GCOR) program and related tools / applications
Familiarity with technology controls, cybersecurity, and IT Governance
Familiarity with Global Technology policies and standards
Familiarity with technology support functions, including relevant regulations and business risks
Familiarity with the Issues Management program and tools
Demonstrated success leading targeted assessments, audits, or regulatory exam engagements, including authoring responses, report outs and observations
Proficient in analysis, reporting and related applications
Communicates and Influences with Impact: Communicates complex ideas clearly, direct, concise, simple and contextual; avoids jargon
Shapes the opinions and actions of others, gaining trust & commitment for desired outcomes
Adjusts style and personalizes message to best connect with others; inspires others to follow his/her lead
Constructively challenges; supports opinion and recommendations with facts and data
Shares opinion with confidence; is persistent and tenacious for what is right
Demonstrates productive edge, appropriately voicing and challenging opinions
Demonstrates productive partnering with various stakeholders across the enterprise at all levels
Role models effective communication and influence; develops others on this skill

Responsibilities

Assesses risks and effectiveness of Front-Line Unit (FLU) processes and controls to ensure compliance with applicable laws, rules, and regulations, while responding to regulatory inquiries, other audits, and examinations
Engages in activities to provide independent compliance and operational risk oversight of FLU or Control Function (CF) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively the Policies) and the Compliance and Operational Risk Management Program and Standard Operating Procedures
Identifies and escalates problems or issues that arise and drives actions to address the root causes that lead to compliance risk issues and/or operational risk losses
Conduct monitoring and provide independent review of the Front-Line Unit. Monitors inventory of processes, risks, controls, and associated metrics for risk appetite and limits, reporting violations of compliance or regulatory activities
Assists in the development of independent risk management reporting for respective area(s) of coverage as input into country/regional governance and management routines
Analyzes and interprets applicable laws, rules, and regulations to provide clear and practical advice to stakeholders, and identify and manage risks
Reviews and challenges FLU/CF process, risk, Single Process Inventory, and FLU/CF Risk and Control Self-Assessment related to themes or trends, while monitoring the regulatory environment to identify regulatory changes applicable to area(s) of coverage
Monitor and assess adherence to Global Technology policies and standards
Perform inline review of ITGPST issue management activities, including remediation of regulatory issues
Executing the Compliance and Operational Risk Management Program with rigor and adaptability.
Engaging senior technology leaders, providing credible challenges and clear risk insights.
Identifying and assessing emerging risks tied to external client facing payment technologies and innovation.
Designing forward-thinking risk assessments that go beyond checklists to uncover real vulnerabilities and opportunities.
Driving a culture of proactive risk management across the ITGPST organization.