Technology Communications & Adoption Specialist

Baird • Milwaukee, WI

11d • Hybrid

About The Position

The Technology Communications & Adoption Specialist II owns communications and enablement deliverables for a portfolio of IT projects, including upgrades, migrations, new-tool rollouts, process changes, and AI-related initiatives. The role turns complex technical information into clear messages and practical learning experiences that help associates understand what is changing, why it matters, and how to use new technology successfully.

Under the direction of the Director of IT Client Services, the specialist coordinates communication channels and adoption activities, develops just-in-time learning resources, and uses feedback and available measures to improve the employee technology experience. This is a hybrid position based in Baird’s Milwaukee office, with three days per week in the office and two days remotely.

Requirements

• Minimum of 2 years of experience in IT communications, technology change management, instructional design, training, or a related area.
• Working knowledge of technology-change communications, adult-learning principles, and change-management principles.
• Experience creating guides, FAQs, job aids, videos, and other learning content that makes technical topics accessible to non-technical audiences.
• Working knowledge of AI tools and relevant use cases, Microsoft 365, SharePoint, and common authoring and communication tools.
• Excellent written and verbal communication skills, with the ability to tailor content for different audiences.
• Ability to manage communications and training needs across multiple concurrent IT projects, with strong attention to detail and organization.
• Strong interpersonal and collaboration skills, with the ability to work effectively across IT and the firm.
• A growth mindset focused on innovation, continuous learning, and improvement.
• Bachelor’s degree in communications, instructional design, information technology, or a related field, or equivalent professional experience.

Responsibilities

• Own and maintain communication plans and calendars for assigned IT projects and technology-change initiatives, including upgrades, migrations, new-tool rollouts, and process changes.
• Translate technical details into clear, audience-appropriate messaging and change narratives for end users, business stakeholders, and leaders.
• Select and coordinate communication channels, including email, intranet, Teams, and digital signage, while maintaining consistent tone and branding.
• Design and produce learning and reference materials, including quick-start guides, FAQs, job aids, short how-to videos, and lightweight e-learning.
• Apply adult-learning and change-management principles to recommend effective learning formats, including self-service guides, live walkthroughs, and short videos.
• Coordinate or facilitate demonstrations, office hours, and walkthroughs that support go-lives and significant technology changes.
• Maintain and refresh the library of IT training and reference content as tools and processes evolve.
• Partner with the AI Communication & Adoption Lead to execute aligned AI-related and broader IT communications and adoption activities.
• Maintain working knowledge of relevant AI tools and use cases, respond to routine questions, and support adoption within IT projects.
• Gather user feedback and track available communication, training, and post-launch adoption measures to identify themes and recommend improvements.
• Collaborate with IT project managers, system owners, and subject matter experts to understand upcoming changes, audience impacts, and communication and learning needs.
• Support cross-functional initiatives as priorities shift.

Benefits

• Comprehensive benefits designed for employees’ lives, careers, and futures.
• Compensation and bonus commensurate with experience, performance, and/or firm profitability.
• Opportunity to advance your career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level