Technology Communication Specialist
About The Position
At Wrench Group, we’re transforming how communication technology supports the employee and customer experience across one of the nation’s leading home services platforms. We’re looking for a Communication Technology Specialist who thrives at the intersection of telecom, contact center technology, operations, and innovation. This is more than a support role — this position will help shape the strategy, performance, and future evolution of our enterprise communications ecosystem. If you enjoy solving complex operational challenges, partnering across teams, and driving modernization through voice, messaging, AI, and cloud communication platforms, this could be an exciting next step in your career. Please note: We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas needed now or in the future. This role offers high visibility and impact across the enterprise, ownership of critical communication platforms (UCaaS, CCaaS) and future roadmap initiatives, exposure to cutting-edge AI and automation technologies within telecom and contact center environments, and the opportunity to partner directly with Operations, IT, Marketing, Finance, and executive stakeholders. You will be able to influence modernization, standardization, scalability, and user experience at scale in a collaborative environment where innovation and continuous improvement are encouraged.
Requirements
- 3–5 years of experience working with enterprise telecom
- Dialpad
- ServiceTitan Phones
- Infobip
- UCaaS / CCaaS platforms
- Voice routing & IVR design
- SMS & messaging platforms
- APIs & system integrations
- AI-enabled contact center technologies
- Experience supporting enterprise telecom or contact center platforms
- Strong problem-solving and troubleshooting abilities
- Comfortable working cross-functionally in a fast-paced enterprise environment
- Ability to balance strategic thinking with hands-on execution
- Experience working with vendors, implementations, and operational escalations
- Curiosity around emerging AI and communication technologies
Responsibilities
- Own and support enterprise communication platforms, including voice, SMS, IVR, routing, and contact center technologies
- Partner with Operations, IT, Marketing, Finance, and vendors to improve performance, scalability, and user experience
- Help drive the future of AI-enabled communications, including conversational IVR, agent assist, analytics, and automation
- Lead platform enhancements, rollouts, troubleshooting, vendor coordination, and adoption initiatives
- Translate operational needs into scalable technology solutions and platform strategies
- Support enterprise-wide standardization, optimization, and continuous improvement initiatives
Benefits
- $90K–$115K + performance bonus
- Unlimited PTO (with leadership partnership)
- Medical, Dental, Vision coverage
- 401(k) with company match
- Career growth through Wrench University
- Collaborative, high-impact environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
