Technology Business Systems Consultant

Wells Fargo•San Antonio, TX

1d•Hybrid

About The Position

Wells Fargo is seeking a Technology Business Systems Consultant as part of Consumer Banking and Lending - Banker Connection Team. This role is responsible for reading and analyzing detailed design documents, proactively creating test scripts based on documents, testing and learning new technology, and rolling out the new technology. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

Requirements

2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

2+ years Branch product support experience
Knowledge of Banker Connection call center systems and functionality
Experience in Genesys Business Routing Rules (BRR) and Gateway to Team Member Support routing
IVR Natural Language Understanding that uses caller “utterances” for call routing
Alvaria used in the Banker Connection Workforce Management team
Other systems such as Genesys Administrator Extension, Jabber, Interaction Console, Epicenter, Vocal Password, Electronic-Record on Demand, Customer Care Now, UiPath, Web Hogan, Virtual Assistant, Live Chat, and Official Bank Check Verification

Responsibilities

Evaluate moderately complex business problems and provide technical assistance in identifying automated systems and related procedures that are cost effective and meet business requirements
Review and evaluate moderately complex technical business problems that can be resolved through internet or intranet based solutions
Present recommendations for resolving business problems
Exercise some independent judgment when developing project budgets, project plans, and schedules
Provide information about communication between business and technology teams
Work with business user groups to provide training, handle questions, observe user needs, and document results