Technology Business Partner - Finance L2

Wipro•Menlo Park, CA

About The Position

The Technology Business Partner (TBP) for Finance is the single accountable delivery owner for the application portfolio supporting the finance organization — record to report, the sub-ledgers, cash and treasury, tax, and the financial close. As a managed service partner to the client, the TBP owns the full application lifecycle — design, development, integrations, and production support — and leads the team that delivers it. The role is part delivery leadership, part trusted advisor on where the Finance technology estate goes next. The portfolio is a hybrid 1P/3P estate combining vendor SaaS with custom-built internal applications, so fluency in both — and in the integration and master data layer between them is essential.

Requirements

Bachelor's degree in Information Systems, Computer Science, Engineering, Business, or equivalent practical experience.
12+ years in enterprise applications, including 6+ years owning a functional domain end to end (design, development, integrations, and production support).
5+ years managing technical and/or functional delivery teams (15–50 people), including hiring, performance management, and career development.
Proven ownership of a managed service or outsourced engagement — SLAs/KPIs, governance cadence, and scope/change control.
Hands-on experience with integration patterns and tooling (APIs, iPaaS such as MuleSoft, event-driven and batch interfaces) across a hybrid estate of vendor SaaS and custom-built applications.
Track record establishing and measurably improving operational metrics and process standards (SDLC, change control, incident/problem management, release management).
Experience influencing senior business stakeholders and translating ambiguous pain points into prioritized requirements and roadmaps.
Deep experience across finance applications — GL, period close and consolidation, sub ledgers (AP/AR/fixed assets), intercompany, cash management, treasury, and tax.
Hands-on experience with Oracle Fusion Cloud Financials (GL, AP, AR, Fixed Assets, Cash Management) in a global multi-entity, multi-currency configuration supporting statutory reporting and external audit.
Experience with transaction tax determination — Oracle Fusion Tax plus a third-party engine such as Vertex (or Avalara, ONESOURCE).
Demonstrated delivery under SOX controls (segregation of duties, access controls, change evidence, audit walkthroughs), and support of financial close cycles including close automation (journal entry automation, reconciliation, flux analysis) and period-end change freezes.
Mandatory Skills: Oracle Fusion Finance TechnoFunctional.
Experience: >10 YEARS

Nice To Haves

Consulting, systems-integrator, or managed-service-provider background with commercial awareness (SOWs, change orders, staffing models, utilization).
Experience leading blended onshore/offshore, follow-the-sun support across US/APAC time zones.
Large-scale transformation or platform migration experience (legacy ERP to cloud ERP or phased multi-module SaaS rollouts).
Experience applying automation and AI/GenAI to reduce support toil and accelerate delivery.
Legacy-to-cloud ERP migration (e.g., Oracle EBS R12 to Fusion), including data migration and cutover.
Prior technology partner to a Controller, Treasury, Tax, or FP&A organization; familiarity with payment and banking integrations and AP invoice automation.

Responsibilities

End-to-End Delivery Ownership: Own delivery accountability for the Finance application portfolio — design, build, integrations, testing, release, and L2/L3 production support. Own service commitments (SLAs/SLOs, incident response, change management, release calendar) and act as escalation point for major incidents and critical defects. Maintain architectural and integration integrity across a hybrid 1P/3P estate, including shared master data and cross-domain data flows.
Operational & Strategic Leadership: Set delivery priorities, sequencing, and resourcing against business value, own intake, demand management, and capacity planning. Translate business strategy into a domain technology plan; make and defend build/buy/configure and technical-debt trade-offs. Balance run vs. change — protect production stability while continuously landing enhancements and modernization work.
People Management & Team Building: Manage and develop a multidisciplinary team of functional analysts, developers, and integration and support engineers, including through team leads. Own hiring, onboarding and ramp, performance management, coaching, and career development. Build resilience through cross-training, documentation, and backup coverage that eliminates single points of knowledge.
Operational Rigor: Metrics & Standards: Define and drive domain metrics — delivery predictability, defect leakage, incident volume and MTTR, SLA attainment, backlog aging, and CSAT. Enforce process standards across SDLC, change control, testing, release and environment management, documentation, and audit controls. Run the governance cadence (operational reviews, QBRs) with data-backed reporting and clear corrective-action plans. Drive continuous improvement — root-cause analysis, permanent fixes over workarounds, and automation to reduce toil.
Client Stakeholder Management: Serve as a primary point of contact and trusted advisor to client leadership within the domain. Own the managed-service relationship posture: scope, staffing plans, SOW/change orders, and value reporting. Communicate transparently on status and risk; resolve escalations without eroding trust.
Business Engagement & Domain Expertise: Engage stakeholders continuously to surface pain points, application requirements, and critical gaps, converting them into a prioritized demand pipeline. Facilitate fit/gap workshops, challenge requirements that add cost without business value, and drive adoption and change management. Act as domain SME: provide expert input into multi-year roadmaps, track vendor product direction and AI trends, and partner with architecture, data, and security.
Drive and improve delivery for mega-gamma/ key growth accounts by providing innovative solutions through automation and next generation technologies, ensuring right talent supply chain to enhance customer satisfaction and lead organic growth.
Ensure seamless delivery of projects in a Mega – Gamma/ Key Growth Account.
Drive and deploy account/ project delivery structure by evaluating the budget, costs, risks and staffing requirement.
Ensure 100% compliance to Project SLA’s, information security protocols etc (all customer’s contractual obligations).
Monitor and take appropriate actions on internal and external audit findings to ensure no major non-compliance/ deviation from the SLA.
Ensure adherence to program/ project charter in terms of schedule, quality, efforts and cost.
Drive account health across projects by conducting periodic cadence with the quality team to take proactive measures to resolves issues/ possible escalations.
Conducts periodic cadence with Workforce Management Group (WMG) to ensure 100% fulfillment as per the account/ project requirement.
Regularly audit quality (QA) status of delivery and engage QA team to ensure adherence to Quality Assurance standards and processes.
Collaborate and influence internal key stakeholders to ensure fulfillment, technology support and flawless delivery of projects.
Engage with client to opportunities to deploy multiple solutions within/ across SLs to create a stronger value proposition for clients and enhance share of business.
Conduct regular customer connects (meetings/ visits/ video-conference) and Management Review Meetings (MRM) with client management/engagement managers to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation.
Identify and close early warnings on a project to avoid any customer escalations.
Plan and conduct Quarterly Business Reviews (QBR) with the client management/ leadership team to drive improvement actions and mine for a new portfolio/ opportunity within the account.
Design, monitor and share account performance dashboards/ reports with the clients periodically.
Drive delivery transformation with client engagement managers to adapt to new delivery models and instill new ways of working in customer organization.
Share Wipro’s capability and initiatives that may support/ fulfill customer’s needs.
Review MIS and reports to monitor and track overall project/ account delivery management.
Conduct periodic reviews with the team (DM’s/PM’s) on operational, quality and fulfillment parameters and new idea generation & its implementation on existing projects.
Resolve project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage.
Review and monitor revenue allocations/ realization to avoid OB revenue leakage.
Provide inputs to delivery leadership team on overall delivery performance parameters (project heath, utilization, realization etc) at an account level during reviews highlighting any critical project escalations and potential risks.
Identify opportunities for deployment of new technology, growth solutions and services in the account by bringing SL practices/ other capabilities for client solutioning.
Engage with existing customers to identify new business opportunities and increase the existing portfolio for an account by providing relevant solutions in order to increase delivery driven revenue.
Support pre-sales team to create and propose relevant solutions to the customer requirements/ request for proposals for a project in an account.
Support sales team with acquisition and traction of new deals by understanding the customer needs thereby ensuring higher conversion rate.
Drive automation charter and related initiatives in an account.
Develop, drive and deploy automation led solutions and service improvements to deliver value added services to the customers thereby driving customer’s business forward.
Deploy next generation hyper automation and crowdsourcing initiatives in coordination with Holmes RO team to enhance productivity, quality and speed of delivery.
Deploy new ways of working (Agile, DevOps etc) on the projects to improve quality, delivery speed and productivity parameters.
Drive value adds and BVMs; showcase them to customer in MRM & QBR to drive growth.
Plan for periodic idea campaign at account level and share the top ideas with customer during MRM / QBR.
Drive and deploy Knowledge Management across the account.
Contribute in internal knowledge sharing initiatives at Wipro by driving internal training sessions, best practices, learnings, value adds and BVMs and deploys best practices in various projects within an account.
Deploy the Wipro’s knowledge management portal across the account and monitor & track trainings.
Spearhead quarterly demand forecasting and resource planning aligned to requirements of the account/ projects.
Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc) hiring in coordination with WMG/ CWMG and Talent Acquisition team.
Lead upskilling initiatives across the account.
Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the account.
Partner with competency group and talent transformation team to drive upskilling initiatives within an account.
Support workforce transformation team to identify and deploy multi-skilling upgradation model for all account employees.
Drive towards 100% mandatory training compliance for the target population within an account.
Plan and drive rotations for seed positions and ensure replacement plan to be arrived ahead of rotations.
Quarterly connect with critical talent to understand their aspirations and create their learning maps along with project managers and HRBP.
Ensure a stable arrangement and assimilation of rookie within an account in coordination with competency group team (classroom trainings/ e-learning, certifications, on the job training etc).