Technology Business Analyst

Multnomah Athletic Club•Portland, OR

1d•Onsite

About The Position

Multnomah Athletic Club is seeking a Technology Business Analyst to help drive operational improvement and digital transformation across the organization. In this role, you’ll partner with departments to understand how work gets done today, identify opportunities to streamline processes, and support enhancements within the club’s core systems. This position is ideal for someone who enjoys problem-solving, collaborating with diverse teams, and working at the intersection of operations, systems, and technology. You’ll play a key role in reducing manual work, improving workflows, and helping teams adopt more efficient digital practices.

Requirements

Associate or bachelor’s degree in business, Information Systems, Technology, or related field (or equivalent practical experience)
Strong analytical and problem-solving skills
Ability to document processes clearly and logically
Strong written and verbal communication skills
Proficiency in Microsoft Excel and basic data analysis

Nice To Haves

Familiarity with Northstar Club Management System or operational systems
Exposure to automation tools (e.g., Power Automate or similar workflow tools)
Experience with process mapping tools (e.g., Visio or similar tools)

Responsibilities

Meet with operational teams to understand current workflows
Document “as-is” processes using flowcharts and clear written documentation
Identify inefficiencies, gaps, and opportunities for optimization
Develop future-state (“to-be”) workflows that improve efficiency and consistency
Identify repetitive or manual tasks that could benefit from automation
Support enhancements and workflow improvements across core systems
Assist with system configuration updates, data validation, and enhancements
Participate in testing new features, fixes, and updates to ensure accuracy
Collaborate with stakeholders to gather business and functional requirements
Translate operational needs into clear, actionable documentation
Support prioritization of system enhancements and process improvements
Help build and maintain reports and dashboards that provide operational insights
Analyze system usage trends to drive better adoption and efficiency
Identify opportunities to improve data quality and reporting processes
Prepare systems for high-volume seasonal program registrations (Spring, Summer, Fall, Winter)
Assist with program setup, pricing, and registration rules
Complete validation and quality checks before registration launches
Monitor system performance during registration windows
Support staff with member registration questions or troubleshooting
Document recurring issues and recommend improvements for future cycles