Technology Asset Management Coordinator II (Contract Talent)
About The Position
Robert Half is seeking a Technology Asset Management Coordinator II. The primary purpose of this position is to manage technology assets and provision technology equipment to minimize organizational cost through asset tracking. The Coordinator is responsible for administrative duties within the IT inventory management functions. The position tracks equipment through procurement, deployment, return, and disposal. The Coordinator maintains records and databases containing information for technology equipment (laptops, desktops, mobile devices, etc.). The Coordinator processes purchase orders for inventory stock replenishment. Accountable for managing inventory levels for desktop and laptop deployments. Coordinate the shipping and receiving of technology equipment to corporate and field offices, coordinate disposal of e-waste, etc. The Coordinator works on projects as needed and follows guidelines and policies set by Robert Half.
Requirements
- Some college preferred.
- 2+ years' experience in asset management.
- 2+ years' experience in IT environment.
- Create, maintain, delete new users into asset tracking database.
- Proficient in Microsoft Excel, manage requests via multiple Exchange mailboxes and ticketing queues for Asset Management.
- Some knowledge and/or experience in managing software licenses.
- Asset management administration training or equivalent experience desired.
- Strong customer support skills.
- Knowledge of asset management practices, policies and standards.
- Ability to manage workload with minimal supervision.
- Strong organizational and prioritization skills.
- Strong data entry skills.
- Demonstrates attention to detail and accuracy.
- Demonstrates ability to proactively identify areas for improvement, develop and implement new processes and procedures to improve efficiencies.
- Strong problem solving and analytical skills.
- Provide troubleshooting support.
- Supports team member's suggestions, methods and ideas.
- Ability to learn new systems quickly.
- Ability to maintain multiple Exchange email boxes for Asset Management.
- Ability to maintain integrity of asset tracking records.
- Ability to work independently; initiative to get things done with minimal involvement from Supervisor.
- Troubleshoot and resolve escalated software licensing issues.
- Processes all new software orders and license transfer requests for installation.
- Perform software licensing audit reports.
Nice To Haves
- CHAMP (Certified Hardware Asset Management Manager), CSAM (Certified Software Asset Manager (IAITAM)) preferred.
Responsibilities
- Create and maintain integrity of records for IT assets including but not limited to: software management in asset tracking database.
- Process orders of IT equipment and software received, for delivery to its respective owners/groups.
- Perform administrative functions within vendor's website to order needed parts for devices under warranty.
- Process tickets, documenting all relevant information in ticket and respond to customer emails.
- Maintain and prepare reports as needed on inventory levels and other reports as required.
- Provide software licensing reports as needed.
- Develop new/updates existing documentation of department processes & procedures.
Benefits
- Benefits are available to contract/temporary professionals, including medical, vision, and dental, and life and disability insurance.
- Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.
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What This Job Offers
Career Level
Mid Level
Industry
Administrative and Support Services
Education Level
No Education Listed
Number of Employees
51-100 employees
