Technology Analyst

Tacoma Public Schools•Foss High 2112 S. Tyler St., WA

3d•Hybrid

About The Position

This position serves as a bridge between customer needs and technical solutions. The position analyzes technology systems, services, and related business processes; gathers and documents business and functional requirements; supports technology projects and application initiatives; and develops end-user documentation, training materials, and communications.

Requirements

Associate's degree in Business, Computer Science, Management Information Systems (MIS), Information Technology, or a related field, or completion of a comparable vocational-technical program; and three (3) years of progressively responsible experience performing business, systems, technology, or process analysis, or related work; or any equivalent combination of education, training, and experience that provides the knowledge, skills, and abilities required to successfully perform the position.
Fingerprints and successful WSP and FBI background clearance/sexual misconduct clearance.
Knowledge of standard reporting, documentation, and information-gathering tools used to support analysis and business process work.
Knowledge of the principles, practices, and techniques of business, process, and systems analysis, including process improvement and basic project support practices.
Knowledge of change management and structured problem-solving methods.
Skill in facilitating meetings and gathering information from diverse stakeholder groups.
Skill in gathering, organizing, and documenting business and functional requirements.
Skill in oral and written communication.
Ability to work collaboratively as a member of a team and maintain effective working relationships with individuals from diverse cultural and socioeconomic backgrounds.
Ability to organize work, prioritize tasks, and meet deadlines.
Ability to work independently, exercise sound judgment, and make appropriate decisions within assigned responsibilities.
Ability to gather, clarify, and communicate information effectively, including explaining technical concepts and system impacts to technical and non-technical audiences.
Ability to analyze problems, identify relevant information, and support the development of practical solutions.
Ability to maintain confidentiality and handle sensitive information appropriately.
Ability to demonstrate reasonable, reliable, and regular attendance.

Responsibilities

Assists with mapping and documenting workflows, procedures, guidelines, and standards that support business practices across District departments and academic units.
Analyzes business needs, requirements, data, and processes by interviewing end users and technical staff; documents findings and recommendations; and assists with feasibility reviews, solution evaluations, and vendor assessments.
Collaborates with vendors, departments, and user groups to gather information, clarify business needs, and support solution planning; attends meetings and work sessions; and applies established best practices.
Maintains a working knowledge of assigned systems and software; reviews new releases and features for potential operational impact or benefit; and contributes to process improvement efforts.
Supports assigned technology projects by coordinating meetings, documenting decisions and action items, tracking project activities, and assisting with stakeholder communications.
Coordinates assigned work activities with project teams, departments, vendors, and stakeholders to support successful implementation of technology initiatives.
Assists with developing user materials, training handouts, and communications related to assigned technology systems, services, and procedural changes.
Prepares and delivers written and verbal updates regarding assigned analyses, projects, and technology initiatives to staff, departments, and administrators.
Maintains and updates knowledge and skills required for success in the position by participating in professional development activities as needed or assigned.
Assists appropriate department staff during peak workloads and absences; provides backup assistance for other technical support staff for special projects when assigned.
Performs related duties as assigned, on a temporary basis.