Experienced Technology Analyst

Foley & Lardner LLP•San Diego, CA

15h•Onsite

About The Position

Foley & Lardner LLP is a great place to work because of what we do and how we do it. Here, your unique perspectives, experiences, and abilities will be embraced and developed, so you can excel. Being a part of Foley means having the opportunities and resources necessary to gain experience, advance professional goals, and forge meaningful connections. It’s a place where you can build your career and enjoy professionally satisfying work. We have over 2,300 people who are #HappyatFoley, and we think you will be too. Foley & Lardner LLP’s San Diego office is currently seeking an experienced Technology Analyst to join our team. The right candidate will act as an interface to staff and attorneys to provide real-time technology problem analysis and resolution. This senior-level role is responsible for delivering local network and telephone support, as well as providing critical equipment provisioning support for attorneys traveling internationally. This position will support the technology needs of both the San Diego and Tokyo offices and requires a high degree of autonomy, sound judgment, and the ability to work effectively with limited supervision. The Analyst will deliver excellent customer service and technical support by answering questions, providing instructions, resolving concerns, and applying advanced troubleshooting skills to complex technology issues. This individual will serve as a regional technology leader and a key resource for end users and colleagues.

Requirements

High School Diploma or equivalent required; Associate’s or Bachelor’s Degree in Information Technology or related field preferred
Minimum of four (4) years of technology support experience required
Strong problem-solving skills and the ability to assess problems and identify potential resolutions
Superior written and verbal business communication skills

Nice To Haves

Experience supporting multiple offices, remote users, or geographically dispersed teams preferred
Technical certifications, such as HDI Desktop Support Technician, A+, Net+, Security+, or Microsoft Desktop Support Technician preferred

Responsibilities

Troubleshoot network connectivity, hardware, software, and mobile technology issues
Perform routine maintenance and repair of PCs, printers, and peripherals
Install software, hardware, and peripherals
Use imaging technology for desktop upgrades
Update service records and end-user tickets
Document solutions in the technology knowledge base
Move, add, and make changes to equipment
Administer telephone and voicemail systems, including moves, adds, and changes
Perform basic file server administration, including managing the local backup process
Rack network servers and UPS units as required
Set up audio visual equipment, including video conference and projector equipment
Interface with third-party service providers and other departments, as required
Assist users with remote connectivity and mobile devices
Provide critical equipment provisioning and support for attorneys traveling internationally
Support the technology needs of both the San Diego and Tokyo offices, coordinating effectively across locations and time zones as needed
Operate independently with minimal supervision while managing priorities and responding to business-critical needs
Act as a change agent and catalyst of enthusiasm to create positive energy among co-workers and peers
Lead major projects, provide project status reports, manage project timelines, and deliver on-time project implementation
Act as a senior resource for escalated technical issues
Maintain a high level of professional conduct
Take initiative to increase technical knowledge and obtain applicable certifications
Demonstrate advanced technical skills