Public Works Technology Analyst III

St. Johns County•Lisle, IL

1d•Onsite

About The Position

St. Johns County residents enjoy a healthy quality of life with many perks including one of the top rated public school systems in the State of Florida, miles of beach shoreline, peaceful estuary scenery of the St. Johns River, long established agriculture and equestrian scene, and the nation’s oldest city, historic St. Augustine. In 2019 St. Johns County was ranked the 10th fastest growing county in the United States showcasing that there is truly something for everyone in St. Johns County! The newly selected Technology Analyst will be responsible for advanced technical work that supports the maintenance and operation of the Public Works information technology and systems. Supporting each of the five Public Works divisions with software deployments, designing and implementing automated workflows, advanced network troubleshooting, and equipment allocation and tracking.

Requirements

High school diploma or equivalent recognized certification.
Must be able to work as part of a team or alone, per assignment.
Minimum five (5) years of progressively responsible experience as a technology analyst or in a closely related field, including developing, maintaining, and managing computer hardware, software, and equipment; experience with project management and implementation of enterprise applications and cloud-based systems; and familiarity with Public Works-related CMMS and asset management systems; or an equivalent combination of education, training, and certifications
Completion of required Public Works or County technology training programs within the assigned timeframe, or demonstration of equivalent training and proficiency.
Ability to work on-call as necessary to support critical infrastructure.
Sufficient experience to understand the basic principles relevant to the major duties of the position.
Ability to deploy, configure, and support computers, mobile devices, and field technology in both office and outdoor environments.
Ability to troubleshoot and resolve advanced technical issues independently, including networking, software, and hardware problems.
Ability to travel to field sites, remote facilities, and Public Works operational areas as required.
Must possess and maintain a valid Florida driver’s license and any other endorsements necessary to legally operate vehicles used while assigned to this position.
Must possess good interpersonal and communication skills to serve others.
Must be able to comprehend, speak and write the English language.
Must be able to operate a computer.

Nice To Haves

Advanced knowledge of computer hardware, operating systems, and software applications used in Public Works operations.
Skill in installing, configuring, and maintaining enterprise management systems, and related third‑party or in‑house applications.
Proficiency in supporting desktops, laptops, mobile devices, and operating systems.
Skill in configuring and supporting computer peripherals, printers, scanners, GPS units, and field data‑collection devices.
Knowledge and skill with implementing and maintaining Microsoft Windows and other operating systems at an advanced level, including server environments, for installation, configuration, and troubleshooting.
Skill in managing and optimizing automated service and work order systems.
Advanced skill in troubleshooting network issues, including connectivity, cabling, switches, and wireless access points.
Knowledge of network protocols, IP addressing, and remote‑site connectivity challenges.
Skill in providing high‑quality technical support with professionalism, patience, and clear communication.
Ability to diagnose and resolve complex technical issues independently and efficiently.
Strong interpersonal skills for supporting staff with varying levels of technical proficiency.
Skill in administering user accounts, permissions, and access controls within established guidelines.
Skill in evaluating emerging technologies and recommending improvements for field operations and digital workflows.
Knowledge of IT policy development, with the ability to critique, refine, and implement procedural improvements.
Ability to work collaboratively with Public Works divisions, county IT, and external vendors.
Strong problem‑solving skills with the ability to work independently when required.
Skill in the analysis of problems and the development and implementation of solutions.
Skill in the preparation of clear and precise administrative reports.
Skill in oral and written communication.

Responsibilities

Coordinate software deployments, updates, and integrations with Public Works leadership and county IT.
Provide advanced technical support for Public Works information systems, including desktops, laptops, tablets, rugged field devices, and mobile platforms.
Deliver high-quality technical assistance to Public Works staff, ensuring prompt resolution of help desk tickets.
Install, configure, and maintain departmental software, including Geographic Information System (GIS) applications, Computer Maintenance Management System (CMMS) modules, and asset management tools, whether third-party or in-house.
Support GIS data workflows, including database maintenance, documentation updates, and integration with CMMS and asset management systems.
Configure and support APIs, web services, and data exchange processes to enable seamless communication between platforms.
Design and implement automated workflows, scripts, and tools to streamline repetitive tasks, improve data accuracy, and enhance operational efficiency
Deploy and configure new and reallocated computers and mobile devices as instructed.
Coordinate the relocation and reallocation of computer equipment.
Assist with inventory management of all tagged and untagged assets.
Set up and support computer peripherals, troubleshoot, and resolve networking issues, including connectivity problems.
Manage user accounts and permissions following established guidelines.
Perform advanced network troubleshooting, providing on-site support when necessary.
Ensure adherence to cybersecurity best practices, policies, and procedures.
Offer training on IT-related topics to individuals or small groups, as directed.
Collaborate with Public Works divisions, county IT, and external vendors to coordinate technology needs.
Assess emerging technologies and recommend improvements for field operations, asset management, and digital workflows.
Assist in developing and refining departmental IT policies and procedures.
Maintain a full-time presence on the job.
Perform other duties as assigned.