Technology Alignment Manager

GFI Digital•Maryland Heights, MO

1d•Onsite

About The Position

As a Technology Alignment Manager, you'll manage technology alignment for a variety of clients. You'll closely collaborate with stakeholders to deeply understand their business needs, ensuring that technology aligns optimally to support their objectives. Through regular on-site visits, you'll not only maintain client environments but also nurture strong client relationships. You'll oversee their technology needs, perform maintenance tasks, and analyze past support tickets to streamline processes and reduce support hours through automation. Working with the vCIO and Project Manager, you'll help develop solutions, ensuring project success. Thorough documentation of client environments will facilitate efficient issue resolution. This position will also serve as an escalation point for support issues that cannot be resolved by the support team. In addition to the specific duties and responsibilities outlined in this position description, the incumbent is expected to accept and undertake any necessary tasks and responsibilities as assigned. This may include but is not limited to adapting to emerging priorities, contributing to cross-functional projects, and providing support to other areas of the organization as required. This clause ensures our team remains agile, responsive to change, and aligned with the evolving needs and goals of our organization. We value flexibility, a proactive attitude, and a team-oriented approach, recognizing that the scope of our work may expand beyond predefined roles to meet the dynamic demands of our business environment.

Requirements

Associate's Degree (AA) or equivalent from a two-year college or technical school in Computer Science, Information Technology or related field
Minimum 5 years’ experience in IT engineering
Minimum 5 years’ experience of Microsoft technologies such as Windows Server, Active Directory, Microsoft 365, and Azure
Minimum 5 years’ experience with server virtualization technologies (VMware, Hyper-V)
Minimum 5 years’ experience of networking technologies, including LAN, WAN, VPN, and wireless
Minimum 5 years’ experience with backup and disaster recovery solutions
Excellent communication and interpersonal skills
Ability to work independently and as part of a team
Strong problem-solving skills
Ability to manage multiple tasks simultaneously and prioritize work accordingly
Strong problem-solving skills
Ability to work Monday - Friday during business hours with occasional night and weekend work.

Nice To Haves

Relevant IT certifications such as CompTIA A+
CompTIA Network+
CompTIA Security+
Microsoft Certified Solutions Associate (MCSA) or higher
Cisco Certified Network Associate (CCNA) or higher

Responsibilities

Conduct regular on-site visits to clients to maintain strong relationships, address any emerging needs or concerns and maintain client environment.
Maintain a comprehensive overview of each client's environment, ensuring all systems are up-to-date and operating efficiently.
Review past support tickets to identify recurring issues and develop strategies to reduce support hours through automation or targeted training.
Collaborate closely with business stakeholders to understand their strategic objectives and technology needs, aligning our services to meet these goals effectively.
Perform a comprehensive Technology Alignment survey regularly, thoroughly assessing each client's environment from top to bottom.
Identify opportunities for technology-driven innovation and improvement, keeping our clients at the forefront of technological advancement.
Assist the vCIO and Project Manager in solution development, including creating statements of work and Work Breakdown Structures to ensure project success.
Document client environments thoroughly to provide the support team with all necessary information for efficient troubleshooting and issue resolution.
Take an active role in the Technology Standards Committee, contributing to the development of standards tailored to our clients' needs.
Maintain accurate and detailed time and notes in the PSA and ITGlue
Escalation point for support issues, available both during and after standard business hours
Stay informed about emerging technologies and industry trends to continuously improve IT support services and processes
Work with the Onboarding Manager and complete any outstanding onboarding items within two weeks post onboarding.