Technicien(ne) en santé animale

Vet et Nous•Deux-Montagnes, QC

2d•Onsite

About The Position

Vet et Nous is a multidisciplinary team composed of veterinarian both generalists and specialists operating at high rank whose mission is to take care of client’s pets as if they were our own. Our teams are split in 3 emergency and reference centres open 24/7 and several general practice hospitals and clinics in the greater Montreal, Laval, Montérégie, Laurentides, Lanaudière, Mauricie, Saguenay-Lac-St-Jean and Quebec region. Our establishments offer complete services for owners of dogs, cats, birds and exotic animals. In collaboration with the veterinarian, you play an important role with our clients as you will give them advice or reassure them about the condition of their four-legged companion. You work directly with our veterinarians, our assistant technicians and our animal caretakers to ensure the well-being of the animals under our responsibility. Under the supervision of the veterinarian in charge, you ensure the smooth operation and workflow of the department to provide quality service and care to clients and patients. This is a permanent, full-time position. The schedule is variable, including days, evenings, and weekends, depending on the operational needs of the establishment.

Requirements

Have a diploma as an animal health technician
Excellent customer service presentation
Mastery of spoken and written French
Ability to work in a team
Ability to adapt to stress
Good judgment
Prioritize patient well-being and comfort
Physical work
Be a good listener to clients
Versatile and able to multitask
Values: open-mindedness, collaboration, commitment, and respect

Nice To Haves

Prime salariale pour les TSA certifiés

Responsibilities

Assist the veterinarian during client consultations (pre-consultation, TPR, restraint, helping to fill out the file, post-consultation)
Preparation for surgical procedures (surgical rooms, anesthesia preparation, equipment, etc.)
Blood tests
Admissions and discharges for surgical procedures (patient discharge preparation, client meetings)
Procedures (dental cleanings, taking radiographs, etc.)
Administer treatments to hospitalized animals as prescribed by veterinarians
Ensure excellent customer service, respond to client information requests and follow up as needed (post-consultation/treatment or hospitalization follow-ups, sending reports, taking calls)
Schedule follow-up appointments
Provide nutritional advice to clients
Participate in meetings or training sessions, allowing you to acquire knowledge that can be useful for answering client questions and assisting colleagues, as well as for keeping up with advances in the veterinary medical field
Work in close collaboration with the customer service representative, the assistant technician, and the animal caretaker
Perform all other related tasks