Technicien de terrain Field Tech

Ericsson•Montreal, QC

2d•Onsite

About The Position

We are now looking for a Field Technician. This role is responsible for the coordination, management, and execution of Field Services activities in support of other Service Functions (SF) within Operations and Engineering. The primary focus is on in-site activities to ensure services provided to customers remain continuously available and meet defined Service Level Agreement (SLA) performance levels. This is a local role, predominantly involving on-site support for Operations and some SIP functions—particularly in connection with engineering or deployment activities. Additionally, the Field Technician is expected to ensure all work is executed in compliance with Project OHS (Occupational Health and Safety) requirements.

Requirements

Bachelor’s, Diploma or Certificate degree in Electronics or any other related field.
Two plus years of experience in the telecommunications industry
Certification related to EHS/OHS (Environmental, Health & Safety / Occupational Health & Safety)
Knowledge of service networks, including GSM, WCDMA, and LTEUnderstanding of service and service application implementation/integration
Familiarity with site-related issuesKnowledge of the operation and maintenance of multivendor telecommunications equipment
Awareness and adherence to Ericsson Life Saving Rules
Proven understanding of instructions, standard operating procedures, and processes
Experience with: Hazard identification and risk assessmentAccident investigation or root cause analysis (RCA)
Working at heights, including climbing and tower accessRF/EMF awareness
Lone work requirements
First Aid
Responsible driving and vehicle inspection
Knowledge of Optical Fibre, SONET, and TCP/IP is required.

Nice To Haves

Microwave and Transmission experience (e.g., DS1, DS2, DS3) would be beneficial.

Responsibilities

Respond to corrective network problems by performing effective and efficient problem analysis, rapid troubleshooting, diagnosis, and prompt repair of equipment to ensure service restoral objectives are met.
Coordinate with other technicians and departments as required to maintain service levels.
Plan and implement preventive maintenance routines to ensure network performance standards are met.
Perform cutovers and upgrades on the network as directed by work orders.
Maintain up-to-date site documentation as outlined by the EWO initiative.
Perform acceptance tests on newly installed sites and equipment to ensure results meet design specifications.
Gain in-depth knowledge of key quality service indicators within the geographic area of responsibility.
Participate in retune activities related to network optimization and build projects.
Maintain inventory of required parts and perform regular audits to ensure availability.
Complete administrative reporting, including mileage, timesheets, expenses, equipment logs, and deficiency ticket updates.
Test hand-offs, RSSI, transmit levels on mobiles, monitor dropped calls, and investigate any performance changes.
Document activities for future assessment and analysis.
Maintain current documentation of site status and complete trouble tickets, incident reports, and other required documentation.
Shift work, overtime, and 24-hour on-call support are required on a regular rotational basis.

Benefits

Choice of 3 medical and dental plan options
Core level medical and dental coverage paid for fully by Ericsson
Automatic 2% company contribution into the Pension Plan
50% match of employee’s contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
Short-term disability coverage
Option to participate in Ericsson’s Stock Purchase Plan
Minimum of 18 days of accrued vacation
At least 3 personal days
Minimum 10 holidays
1 volunteer day
Sick days
Up to 10 weeks of paid maternity leave
6 weeks of parental or adoption leave at 100% of pay
Financial wellness programs
Educational assistance
Matching gifts
Wellness account
Recognition programs