Technicien de service/Service Technician (Quebec-Capitale Nationale)

Konica Minolta Business Solutions, U.S.A., Inc.•Quebec, QC

7d•Onsite

About The Position

We are looking for an Office Systems Specialist to join our team! The technician maintains and repairs Multi-Functional Products and resolves customer scanning/printing issues while maintaining effective relationships with customers and the Sales Department. Konica Minolta Business Solutions' journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

Requirements

0-2 years technical/repair of electronics or software equipment experience.
Knowledge of basic Microsoft OS printing and common network concepts.
Basic awareness of common solutions.
Low to mid end office systems certifications.
Basic Color theory.
Good verbal and written skills.
Operates independently, requires assistance from time to time.
Must be positive, outgoing, self-motivated and committed to building and maintaining strong customer relations.
Travelling within Canada and the US is a requirement.
Candidate must provide & maintain valid travel documents at own expense.
Own vehicle and possess valid insurance with appropriate coverage and a valid drivers’ license in good standing.
Standby and afterhours work may be required.
Training may require afterhours travel and stay overs including weekends.
Required to achieve Associate Level Certification.
Travel within assigned territory, some out of territory work.
High School or equivalent.
CompTIA A+ Certification.
CompTIA Net+ Certification.
CompTIA CDIA+ Certification.
Microsoft MCP or MCITP Certification (or equivalent experience).

Responsibilities

Maintain and repair Multi-Functional Products and resolve customer printing issues.
Perform on-site service of MFPs.
Maintain effective relationships with customers and sales.
Maintain parts and call management as well as accurate records to achieve KPI targets.
Responsible to learn new technologies.
Lead referrals and product promotion to existing customers (5% of time).
Perform break-fix and customer support (95% of time).
Understand territory parts budget and inventory control.
Follow the policies and procedures set forth by KMBS.
Perform other relevant duties as assigned by management.