Technicien de Centre de Données / Data Center Technician, Data Center Operations, Data Center Operations, Data Center Operations

Amazon•Pointe-Claire, QC

1d•CA$32 - CA$42•Onsite

About The Position

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team. Amazon Web Services (AWS) is a dynamic technology company and a global leader in the data center space. The position will ensure overall availability and reliability to meet or exceed defined service levels for data center operations. This position includes computer hardware and network diagnostics, as well as physical repair. This position may also include participation in an on-call rotation. All candidates must be able to work independently and in a team. Establishing work priorities, organizational skills, effective communication and the ability to respond quickly are essential to success. In addition to repairing computer equipment and networks, the candidate will install equipment, produce documentation, provide innovative solutions and resolve problems inside the data center. This team works in a 24/7 environment. The successful candidate must have the ability to obtain and maintain a Canadian Personnel Security Clearance to the required level, as a condition of employment. As set out in the Standard on security screening, the personnel security screening assesses an individual's reliability and loyalty to Canada. It involves: the collection of personal information from individuals, with their consent; information from law enforcement, intelligence agencies and other sources. This process includes a variation of verifications based on the level required. These verifications are conducted through Public Service and Procurement Canada (PSPC) and can include, but are not limited to: Verification of identity, citizenship, education, professional credentials, personal and professional references, credit check and/or criminal background check. Individuals may also be required to provide additional information through a security questionnaire and/or in-person/telephone security interview at the request of/conducted by PSPC. To obtain the requisite clearance within required timelines, applicants must have five (5) years of continuous Canadian residency and must not have lived or worked outside of Canada for more than six (6) consecutive months during that time.

Requirements

Plus d'un an d'expérience dans le dépannage et la réparation de matériel informatique
Plus d'un an d'expérience en soutien des réseaux et des systèmes d'exploitation
Diplôme d'études secondaires ou équivalent
Puisque ce rôle nécessite que l’employé interagisse avec d’autres entités d’Amazon à l’échelle mondiale ainsi qu’avec des employés et intervenants dans d’autres provinces canadiennes, la connaissance du français et de l’anglais est exigée pour ce poste.
1+ years of computer hardware experience, including troubleshooting and repairing experience
1+ years of network and operating system support experience
High school or equivalent diploma
Due to the nature of the role that requires interaction with other Amazon entities globally and with Amazon employees and stakeholders in other provinces in Canada, bilingualism French and English is required for this position.

Nice To Haves

Experience en environnement de centres de données (construction des bâtis, rangement d'équipement, gestion du câblage, confinement en couloirs chauds/froids)
Connaissance de Linux ou systèmes d'exploitation similaires
Compréhension de la conception de réseaux, des protocoles et du dépannage
Connaissance des dispositifs de stockage de données
Maîtrise des langages de script
Expérience avec les systèmes de tickets de suivi pour la gestion du travail
Minimum de deux ans d'expérience en matériel informatique (dépannage et réparation)
Diplôme en TI ou expérience équivalente
Experience in data center environments (rack building, equipment organization, cable management, hot/cold aisle containment)
Knowledge of Linux or similar operating systems
Understanding of network design, protocols, and troubleshooting
Knowledge of data storage devices
Proficiency in scripting languages
Experience with ticket management systems for work prioritization
Minimum of two years of experience in computer hardware (troubleshooting and repair)
IT degree or equivalent experience

Responsibilities

Onsite coverage as a Team in shifts and/or weekly oncall
Responding to high-severity events within SLAs
Participate in Data Center power & cooling events
Break-fix of servers and network devices
Troubleshooting of network connections
Coordinating and building relationships with various Data Center teams
Interact with third party vendors & contractors
Seeking out ways to improve yourself and the processes and systems with which you work
Contribute to the development of other team members