Technician Team Lead

Penske Automotive Group • Village of Port Chester, NY

14d • Onsite

About The Position

The Technician Team Lead provides direction, leadership, and technical expertise to all other shop personnel. This position is primarily responsible for directing the work activities of other employees to meet production and quality goals established by management while maintaining their own Technician productivity levels.

Requirements

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Commitment: Ensure our customers have an excellent service experience at every step along their service journey.
• Leadership: Ensure the team is motivated and trained, set goals based on individual skill levels, and maintain a positive environment to promote employee morale.
• Growth Mindset: Strive to grow the dealership and your career by setting monthly and annual goals for the Service Department with the General Manager and reporting on your progress.
• Ability to assist in effectively hire personnel required to meet departmental and organizational goals.
• Ability to manage, discipline and terminate personnel as required to meet departmental and organizational goals.
• Ability to effectively lead a team to achieve departmental and organizational goals.
• Strong organization skills and ability to multi-task.
• Proficient with Microsoft applications.
• Time Management skills and ability to prioritize.
• Excellent communication skills and works well in a team environment.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Ability to calculate figures and amounts such as discounts, interest, commissions.
• Exceptional attention to detail.
• Ability to understand and follow work rules and procedures.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
• Ability to interact well with others.
• Works well in a team environment.
• Able to work with a diverse group of people and be a positive influence on departmental morale.
• High school diploma or equivalent.
• Two to three years' service experience or equivalent combination of education and experience.

Nice To Haves

• Previous Technician experience
• Bachelor's degree (B.A.) from four-year college or university
• Three to six years related experience and/or training; or equivalent combination of education and experience
• ASE Master Certification

Responsibilities

• Provides direction, leadership, and technical expertise to all other shop personnel.
• Directs the work activities of other employees to meet production and quality goals established by management.
• Maintains their own Technician productivity levels.
• Ensure the team is motivated and trained.
• Set goals based on individual skill levels.
• Maintain a positive environment to promote employee morale.
• Assist in effectively hiring personnel required to meet departmental and organizational goals.
• Manage, discipline and terminate personnel as required to meet departmental and organizational goals.
• Effectively lead a team to achieve departmental and organizational goals.
• Set monthly and annual goals for the Service Department with the General Manager and reporting on progress.

Benefits

• health care options (medical, dental, and vision)
• 401(k) savings and retirement plan with company match
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED