Technician, store system support TAMS
About The Position
We are looking for an individual who is versatile, has good computer skills and ideally has experience in point of sale support. You must also be fluently bilingual (80% of support is in English) and above all demonstrate superior customer service. UAP is a diverse community that promotes inclusion and respect. The sum of our individual differences, experiences, knowledge, self-expression, unique capabilities and talents represents the richness of our culture. UAP is committed to employment equity and encourages applications from women, visible minorities and people with disabilities. By valuing a diverse workforce, we ensure that our hiring practices are fair and equitable.
Requirements
- Degree in computer science
- A minimum of 1 year of experience in IT user support
- Knowledge of product management and store operations
- Bilingual in French and English, both spoken and written
Nice To Haves
- Experience in point of sale support
Responsibilities
- Respond to requests or questions referred to the store support group
- Update the database of requests and solutions made on each call
- Provide administrative support to other team members
- Perform triage of requests and solutions on each call
- Solve problems and answer questions from users of the store systems
- Guide and train users to better use the system
- Maintain our store systems
- Ensure the functionality of the systems to support store operations at all times
- Provide after-hours support on an alternative basis (the team must cover hours between 6 a.m. and 7:30 p.m.)
- Maintain links with other systems support groups such as: warehouses, garages and product managers to optimize store system operations
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
