Technician III

TELAID INDUSTRIES INC•Riverside, CA

10d•$35 - $40•Onsite

About The Position

The Technician III is an experienced quality control technician who has in-depth experience with Telaid’s clients, as well as knowledge of industry standards and multiple types of industry products and certifications. The technician must be able to help support a QC program that will rely increasingly on relationships with business partners, to provide a consistent, outstanding customer experience. This includes the ability to cross-train technicians and business partners in specific client or product knowledge.

Requirements

Must have strong organizational and communication skills, both written and verbal.
Must be a self-starter with initiative and problem-solving skills to run field projects with minimum direction
Must have self-control to handle stress and provide exceptional customer service.
Strong interpersonal skills and the ability to multi-task and availability to work outside of normal scheduled work hours and ability to travel to achieve quality and schedule demands required.
High School Diploma or equivalent required.
Display proficiency and knowledge in multiple of Telaid’s key accounts
A minimum of two years as a Technician Two or equivalent experience is required.
Ability to operate network certifiers
Proficient in eight of ten areas of focus: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
Must complete and maintain BICSI Installer 2 Copper and BICSI Installer 2 Fiber certification.
Maintain LIFT and OSHA30 Certifications.
Demonstrated knowledge in key areas as outlined by management.
Must complete product specific trainings (CommScope, Leviton, AXIS) as outlined by Telaid.
Must be willing to travel to support Telaid’ s business. Travel may include working on long-term projects over multiple weeks at a time. (US only)
Must be able to bend, stoop., climb ladders to reach overhead ceiling areas and lift up to 45 lbs.
Must be flexible to work varying shifts based on business needs.

Responsibilities

Act as a lead on site and direct, inspect, and audit technician’s work as needed
Assist in training of less experienced technicians in scopes of work and administrative tasks.
Take direction and learn from more experienced technicians on jobsites.
Train subcontractors and Telaid technicians on theory and practices for reliable quality installations
Perform installation and service work on customer site, based on schedule
Provide regular updates (email responses, ticket deliverables) to PMO, Resource Center and Service Center in a timely manner
Act as point of escalation for clients; resolve issues where possible, otherwise escalate to FSS and Project Manager as needed
Complete administrative job requirements in a timely fashion and maintain company vehicle and tools if assigned.
Perform other work-related duties as assigned by management.
Meet with clients to conduct job walks and submit info for bids/estimates, be able to identify obstacles/hurdles as well as make a materials list for potential new work