Technician II

Premier One • Topeka, KS

9d • Onsite

About The Position

The Technician II is responsible for providing advanced technical support to users with computer software and hardware problems and maintaining documentation. This position is also responsible for responding to and diagnosing problems, including recognition, research, isolation and resolution steps. Additionally, the Technician II coordinates the dispatch of technical, professional or service personnel for service, repair, or training.

Requirements

• Minimum 4 years of IT support and customer service
• Demonstrated troubleshooting ability for hardware and software across multiple platforms
• High School Diploma or GED is required
• Ability to work independently and in team settings
• Ability to work efficiently with attention to details and quality of work produced
• Ability to work with myriad of personality types in a congenial and respectful manner
• Ability to communicate effectively, both verbally and in writing, with staff, clients, and the community
• Ability to establish and maintain working relationships across all levels of Premier One’s staff and clients
• Ability to effectively work in a high pressure, fast-paced environment and be held accountable for results
• Ability to organize, multi-task, plan and set priorities with minimal supervision
• Ability to handle sensitive and confidential situations or information with poise, tact and diplomacy
• Ability to be in office at Topeka HQ as required to serve client need
• Maintain an attitude of confidence, enthusiasm, and positivity
• COMPTIA A+

Nice To Haves

• some post-secondary education or training is preferred
• Microsoft Azure Fundamentals (AZ-900)

Responsibilities

• Troubleshoot and resolve IT support issues submitted by Premier One clients
• Maintain advanced knowledge of clients, their IT systems, and their relationship with Premier One
• Maintain advanced knowledge of supported Line of Business applications
• Establish positive relationships with clients face-to-face, by telephone, and by email
• Maintain a working team relationship with the Service and Engineer teams
• Provide training, documentation, and knowledge transfer to technicians
• Promote, manage, and develop documentation and SOPs
• Provide escalation IT support for technicians
• Perform on-call responsibilities as assigned by supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED