Technician II

Easy Ice Llc•Portland, OR

15h•Onsite

About The Position

The Technician II is an exciting and dynamic position that will appeal to a creative, resourceful, high-energy, and organized person who thrives in service-oriented and customer-facing situations. The Technician II is a vital member of the Easy Ice service team, responsible for ensuring the optimal performance and reliability of ice machines through proficient installation, cleaning, maintenance, and troubleshooting. The ideal Technician II is results-oriented, driven by a passion for delivering exceptional customer service, and possesses a strong work ethic that inspires collaboration and excellence among colleagues. The Technician II will focus on maximizing equipment lifespan, minimizing service calls and emergency ice purchases, and ultimately enhancing customer satisfaction and loyalty. Key responsibilities include providing outstanding service and support during on-site visits, forging positive relationships with customers, managing installation and repair tasks, accurately diagnosing and resolving technical issues, training and support of less experienced technicians, and completing detailed service reports to improve future service quality. The Technician II will also maintain proper truck stock and supplies during field operations, maintain company vehicles in accordance with established policies, and uphold the Easy Ice brand image with professionalism and positive engagement. The successful candidate will embody a flexible, self-motivated approach to work, thrive in a fast-paced environment, and be dedicated to fostering a strong team dynamic while contributing to overall business growth and success. A successful Technician II will drive the following outcomes: Deliver exceptional service that fosters positive relationships with customers, ensuring they are consistently satisfied with both the quality of service and the performance of their ice machines. Perform thorough installation, repair, maintenance, cleaning, and troubleshooting of ice machines to improve their performance and longevity, thereby reducing the frequency of service calls and emergency ice purchases. The Tech II may be required to lead the installation process, driving excellence by exceeding customer expectations with accurate, timely, and efficient installation of ice machine equipment. Accurately diagnose and resolve technical issues on the first visit, minimizing downtime for customers and enhancing their overall experience. Achieve or exceed performance metrics related to service response times, resolution rates, and customer feedback, demonstrating accountability and commitment to excellence. Demonstrate flexibility in work schedules and adapt to changing operational demands while actively seeking opportunities for personal and professional growth within the field. The Technician II is a progression from Technician I. All levels of Technician - I, II, and III, are responsible for the installation, cleaning, preventative maintenance, trouble shooting, and repair of ice machine equipment as required. This may include bagging/delivering ice, or other duties as assigned.

Requirements

High school diploma or general education degree (GED)
1+ year experience in the diagnosis and repair of commercial equipment (prior experience with refrigeration, electrical, HVAC, ice machines, or related equipment)
EPA 2 Certification
Working knowledge of mobile tools and applications
Experience in and the ability to demonstrate volt meter operations
Ability to work a full-time schedule which includes a rotating on-call schedule
Strong communication skills to effectively interact with customers and team members
Problem solving abilities and a proactive approach to addressing repair and maintenance issues
Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner
Skills in maintaining organized records and documentation of service activities
Demonstrated track record of delivering highest level of customer satisfaction
High-energy individual with a positive attitude and strong commitment to customer satisfaction
Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance
Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance

Nice To Haves

Vocational/Technical Training preferred

Responsibilities

Install, clean, maintain, troubleshoot and install Easy Ice equipment, with the goal to increase equipment life and reliability, reduce service calls, and reduce emergency ice purchases
Provide service and customer support during field visits with a strong emphasis on building positive relationships with customers
Train and mentor less senior technicians as required
Manage on-site installation, repair, maintenance and test tasks
Diagnose errors or technical problems and determine proper solutions
Communicate effectively with coworkers and customers to ensure all work orders and assignments are completed on time and per Easy Ice standard operating procedures
Accurately document all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities
Ensure proper truck stock at all times, avoiding unnecessary return trips and delays in customer service
Manage the pickup and delivery of ice as needed for service calls, ensuring timely and efficient service for customers
Facilitate the processing of accurate payments from customers and assist in the proper shutdown or removal of equipment when necessary
Assist in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards
Ensure vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance

Benefits

Competitive pay
Company Vehicle & Cell Phone
Excellent Medical/Dental/Vision/Group Life
401k Company Match
PTO and Holiday Pay
Fitness Membership Reimbursement
Hands on experience that promotes a growth-oriented culture
Personal growth opportunities which encourages employees to “think outside the box”
Challenging and meaningful work that fosters learning and development
Fun fast-paced company culture and work environment
Collaborative team environment to support and mentor each other