Technician II Client Services
About The Position
Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Responsible for delivering exceptional support and assistance to clients and customers regarding technical products and services. Troubleshoots issues, provides guidance, and resolves technical inquiries to ensure customer satisfaction. Provides desktop support and equipment deployment services in clinical, academic, and corporate settings. Responds to support requests, diagnoses technical problems, offers solutions, and facilitates communication between clients and technical teams. Fosters strong client relationships, enhances user experience, and ensures the effective use of technology solutions.
Requirements
- High School Diploma/GED
- 3 years related work experience
- Apply logical steps to resolve technical issues and escalate when necessary
- Strong interpersonal skills to provide a positive support experience
- Understanding of ticketing systems (e.g. ServiceNow) and workflow documentation
- Handle evolving technologies and processes (e.g. Citrix VDI desktop testing and FlexTG printer deployments)
- General awareness of IP addressing, connectivity troubleshooting, and basic network protocols
Responsibilities
- Resolve escalated desktop, application, and connectivity issues.
- Perform software deployments, updates, and patching.
- Document solutions and contribute to the IT knowledge base.
- Provide training and guidance to junior technicians
- Communicate effectively with end-users to ensure clarity and satisfaction
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
